SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of the goods is good. Stitched well, threads do not stick out anywhere. Only that he is leather I very much doubt.
Товар соответствует описанию, кожа натуральная, быстрая доставка. Продавца рекомендую. Муж остался доволен.
Content as described by very good content material in general.
Order received, thank you. delivery 13 days is fine. Parmon is good. store recommend.
Super wallet. As in the description.
Gan kokybiska.
Honest store, very good wallet exactly as description, top quality
thank you
Excellent purse that is necessary
The wallet is delivered in an acceptable time, packed well. Workmanship is good, outer shell is leather. Counted 14 compartments, all locks and zippers are serviceable
Very quickly delivered!! And a gift, they put it down!! Huge thanks to you!!
Very fast delivery, the goods are good
Purse is good! Smells like skin. There are some sticking threads. The store put a gift. Thank you!
Quickly came. the packing is excellent. the goods are satisfied.
The goods not cam but the company give full refaound .thinks
I liked the purse, good skin. Made qualitatively. Seller recommend.
Good item
Delivered in 3 weeks to Chernivtsi (Super), the quality is good
Nice purse. Corresponds to the description. Cool skin smell. Delivery to Adygea 2 weeks. Put a bracelet as a gift. Recommend store for 100%
Great wallet, elegant and well made. Highly recommend
Cool purse store put a gift recommend.
All is well
very nice and just as described my husband love it.
The wallet is exact as in the photo. delivery 23 days before Dagestan. only doubt it is leather
Good quality
Went to Israel for a month, quality is good genuine leather
Made qualitatively, neatly, corresponds to the pictures of the store, the husband liked
Great Shovel!!!
The wallet received, outwardly normal, but small compartments for cards. Cards come with difficulty. Delivered quickly.
I liked
Good Wallet, as described. Arrived in mint condition without damage. All the cards fits without a problem. Plenty of room to fit a lot. Worth the price. Cheers to the store for the free bracelet too
The purse flew in 5 weeks to Belarus. In appearance, the quality is excellent, the size is compact and at the same time everything fits. In general, the order is satisfied. Thanks to the store.
Thank you.
very good
A good wallet, there are of course some jambs, but they are tolerant. the wallet is convenient, roomy, I recommend.
Ordered 09,10-the goods came to Ukraine (south of Ukraine) 15,11. Quality is satisfied, for a gift to the store special thanks! It's okay.
To the store
Nice Wallet
Quality is average. Corresponds to the price. As for me a lot of unnecessary compartments of the type of cards. The compartment for metal trifles is very small. Five Coins and will not close the photo well as everyone.
I was satisfied with the purchase. The quality of the wallet is good.
Classic style. Made very carefully. Smell treated skin. How to behave when operating will show only operation.
Delivery 20 days, for such money good quality, many offices, all right, the size is good, not big, all liked, as a gift the store put the bracelet, good packing, very nice. Thank you!
Will go for its price
Not bad for your money .... but waiting in 2 months is not worth it