SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it
Super!
I liked the goods. It corresponds to the description, came in time and the store I recommend.
Good quality, delivery to Ukraine for the city
I liked Super ordered M for height 150-155
ממש יפה! פשוט מושלם! תודה למוכר! ממליצה מאוד! הזמתי M על גובה שלי: 163 משקל: 47 רוחב מותניים: 60 רוכב ירכיים: 82 קצת קצר אבל לא נורא
Fabric Good, just buy one size bigger because is short, was happy that arrived in 1 month
For my money it's just a finding) I was worried that I could not wear them, because I have the sheets full, but everything is fine. Comfortable, nowhere was stinging threads, unpleasant smell and so on. Pockets comfortable, pants loose, look back. Came literally for 20 days! The rubber band holds. All fine) 5 out 5)
Trousers Super. delivery fast to Brest 20 days. there is no smell, the seams are even. I recommend the producer
I was waiting for about 2-3 weeks. I’m 178 cm and I ordered XXL size.
Will come down
These are great pants. Really good quality. Nice fabric, like windbreaker - soft & nylon, but with some backing to make it thicker. The cut & fit is perfect. Measuring chart is off. My waist is 71. Really short, though, not like in the picture. I think that all the pants are short for the Asian girls :)
Good
Wide M for height 160 and weight 44.
really high quality fabric
The product corresponds to the description, only short wool, and in general everything is satisfied
The product is very good, served perfectly and arrived on time, am very happy
A little short on growth of 162, but not critical. In general, it costs its money
Just super! They really like it! Only I thought it would be a different material. (the material is like bolognka, rushing), but, in general, I'm happy. On from 69, about 95 L sat well, it was possible to take even more size.
Fabric of terrible quality, stump stands
Good joyers but a little bigavata and so all well recommend the store
This stunning.
Pants are the most common. Terry synthetic. The package went for almost 2 months. The track was not tracked.
The product came, everything is fine, it was a month before Samara, if you have weight 70 take L, it will look great I took l I really like.