SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Топ! Качество огонь, доставка за 8дней еще и спортивную сумку полодили в подарок этой же фирмы! Продавца рекомендую!
good
good)
Everything is very qualitatively done. The backpack is great. Delivered very quickly.
All very fine. Not the first time
The quality is excellent, the store sent the goods within the first day, went the order 2 months (because of the virus). Recommend
Nice backpack. The quality of the materials is pleasant to the touch, no smell.
Liked, many pockets
Very fast delivery. Recommend it.
The item came very fast, 5 days, packed well, in 2 packs. Thank you to the store. The backpack liked, sew perfectly, nothing stains, everything is smooth, beautiful, the material is dense, high quality. Many different pockets and pockets, all qualitatively stitched. The big pocket includes McBook 15. I recommend this model
Actually slightly bigger than 15.6'' but otherwise perfect.
Nice backpack. The truth in blue is quite mark, and there are doubts about its waterproof properties. But it is sewn in general qualitatively.
Awesome backpack, colleagues fled to look and twist in their hands.
Certo good
The goods came quickly and without problems. There were a couple mud stains inside.
A good backpack is very comfortable, well made, but not enough, on a trip with it will not go, clothes hold a minimum, side pockets are useless, the bottle does not moisture as shown in the photo. Sorry there is no such under 17 laptop.
Liked
Good backpack for good technique
Delivery is very fast to the apartment. Backpack quality.
Amazing bag! All's well.
Quite yelloq
Ruyutuk to krasnodar has reached the day for 3, the quality is good, while everyone is happy.
Ordered on tuesday, on friday the courier was ready to bring. quality is super. My lenovo 330 is the ideal densely came in. The outer pockets are spacious, the e-book climbs. On the fastener straps there is a whistle!!! Straight what i wanted. i recommend.
fast arrived
The quality is super, the design is super, the company trust to all 100
Very satisfied with the backpack! Quality color all suits! A little pomayai came true) dosiakam quickly. 8 ordered 14 already unpacked! I recommend!
It's okay. According to the description expected a slightly larger volume of the backpack.
Good quality backpack. Was well packed. Many offices for all sorts of trifles. Delivery is fast. Thanks to the store.
Delivered very quickly. 3 days taking into account the day of the order. Good quality backpack. Thread does not stick out, the seams are even. The truth has not yet had time to check the usb cable. The store did not even have to communicate with. Delivered by courier, gave the opportunity to correct the address to the worker
All super… Mega happy… Price/performance top.
product exceeded my expectations. only one little thing I don't like is that the shoulder pads are a little stitchy. hopefully it will wear out in time
Nice backpack! Comfortable! Not particularly roomy, but for everyday things the most it. Shoulders do not get tired. I recommend. Delivery 4 days.