SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
its nice
semelhante a da proposta apresentada !! OTIMO PRODUTO E BEM EMBALADO .
Супер, супруга очень довольна
Everything came whole, only a box crumpled. It seems to work, but until the end did not understand-badly there is no instruction for Russian. Translated through the translator, but the Chinese vocabulary is half clear.
The item was packed very well so nothing broke. Curler works well but irons small portions of hair at a time. Takes 30’-1h to finish curling my hair which is twice time of an usual curler. Still 5 stars because it is as described though i might need to order another one
Still will test, but have seen that is a really tough material is excellent quality. Arrived fast. Less than 2 months
Thank you, good store.
все работает
Works properly
too bad the box was badly damaged but the product does it super
Everything is fine, heats quickly, the curls are good. Only the instruction remains to be sorted out.
Works very well
Goods came quickly-less than 2 weeks. Equipment well made, working properly and as with durability this time will show. Curling Iron heat up very quickly, easy to operate and big plus quantity function. As for now I am glad.
Just like me.
The curling came quickly all the norms
A little overwhelmed need to learn and use
As long as it works)
Great very well it has come very well very fast indeed you see we are all very happy
Beautiful I highly recommend
My wife appreciated 3 (well, so-so, will go).
A very good product and delivered quickly
The package in connection with the epidemic was expensive, but not very much. I liked everything. I have not checked the work yet.
Why is it not indicated that the fork is not Russian?
Class, it came quickly, but there are no instructions for Russian. I understand for now
The goods came quickly, in good quality
Good curling iron, hair does not eat, only the box came in such a form, as if she played football
Works fine.
Works. if you take strands thicker, does not twist.
I received it super fast and it is soo nice and working good. I love it and I recommend it for sure. Thank you
The box came crumpled. And since in the picture. Thank you store.
Received 20 days after order. Everything works. The instruction is not Russian, but without it everything is clear. Thank you.
Delivery very fast quality excellent store well done
The plait is super, everything works thanks. Only bad that the fork goes in no way
Everything works fine!
Very quickly delivered, everything is fine)
Ďakujem pekne, zásielka prišla v poriadku.
It's fine. Very comfortable. Packed was very good, so came in normal condition. Everything works great. Delivery was a little longer than was written on the site. Thank you very much.
Review from the words of my wife, and with the store I did not communicate. -All norms, twist, shape a curl. Convenient menu, everything is clear even without instructions in Russian. All stages of curling are accompanied by a beep. Therefore, the hair will not burn. Comfortable. A heavily thick curl does not scroll, because the thinner the Strand, the more beautiful and tidy the curl.
You will get nice curls of. And the hair have not stuck in the Kruller.
Curling iron did not received, but store returned money.
otimo
For the one that costs result is a good product
30.04 ordered 13.05 received, the description corresponds, works warm quickly, easy to use
Works well, thank you...
The order came whole but did not try
Thank you so much. Advice Seller. Arrived long before the expected.
Mega fast delivery less than 2 weeks. Curling iron works flawlessly, temperature control, all OK, recommend
Super. Instruction in english. Curls perfect
ok
The product was well packed and works, such as the one brand