SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got it from Germany, not Poland but this is not a problem. Everything in the package was flawless. Good packaging. I haven't tried it yet and I'll update.
Przesyłka błyskawiczna. Urządzenie w porządku. Opis dokładny. Instrukcja załączona po angielsku. Sprzedawca bardzo szybko odpowiada na pytania.
Dostawa szybka, opakowanie nieuszkodzone. Czy działa czas pokarze ...
Доставка до Барнаула три недели, курьер привез в удобное для меня время. Пользовалась два месяца. На ногах заметен эфект, подмышками волосы стали медленно расти. В инструкции нет записи, что прибор можно перевести в автоматический режим , путем долгого нажатия на кнопку. После вспышки прибору надо 3-5 секунд на разогрев для следующей вспышки.
Recibido muy rápido. En 2 días lo tenía en mi domicilio. Sólo falta usarla y comprobar su efectividad y calidad.
Получила посылку быстро. Делаю эпиляцию два раза в неделю, точно не помню 6 или 7 раз сделала . Результат уже есть, волосы растут очень медленно, много волос вместе с корнем повыпадали из кожи (как после лазерной эпиляции в студии). Я однозначно советую к покупке
Спасибо за быструю доставку и хорошее качество товара и упаковки! Очень рада)
The package comes well packed, and is equal to the description, as for how it works, I'll know when I try it.
Можно брать. Долго его рассматривала и читала отзывы,все разные. аппаратом довольна. на руках волос почти нет,корявенькие и чахленькие растут. на ногах не пробовала,лень,зимой буду заниматься ногами,пока эпилятором делаю. фото-лазерной,думаю надо будит дольше по возиться,потому ,что волосы по жеще на ногах,чем на руках. ну,а так в целом замечательно. делаю по инструкции,два раза в неделю, на протяжение месяца и нормально выходит. продавец выслал инструкцию на рус.яз по моей просьбе.
Great device. The parcel came quickly. there is an instruction in Russian language. on the results I will add a review.
Days only for shipping to Post Office parcel as well come in!
todo perfecto buen vendedor
Спасибо продавцу. ..Использую допишу ...
El enchufe del cargador viene defectuoso, creo que en cuanto lo use una o dos veces se romperá
Работает. Пробной вспышкой сжёг волосы в пепел - аж палёным запахло :) Кожа при этом даже не покраснела. Площадь работы не велика, но в таком деле редко торопятся, так что сойдёт. Упаковка шикарная, как транспортная, так и фабричная - смело можно покупать на подарок. Хозяйка, надеюсь, опробует и оценит.
شكرا جزيلا وصلت قبل الموعد ...وتعمل وسوف اشتري مره اخرى...اشكر البائع حقا
Product is nicely packed and very good quality. Seller was always in communication. 100% recommended.
A very good presentation I must say. And it arrived very soon, then I will update the review with the results.
I'm super fast. I'll update with the usage.
waw!!!! super fast shipping! looks amasing!!! produsul arata foarte bine. foarte bine ambalat, totul perfect nici nu ma așteptăm sa ajungă atât de repede. a venit prin curier nu am plătit nimic suplimentar - coletul trimis din Germania - asa scrie pe cutie.
ok
Szuper
For the time being, I'll comment when I 've been using it longer.
Came fast
ok
Only thr time will tell, looks good
It came quickly. Brought home. The machine works. After 1.5 months, the result is visible. On the legs grows in places.
Super. Delivery 1 day! All works. I have already such and I am mega satisfied, this for female friends. Recommend.
Получила в целости. Привез курьер (что достаточно странно, т.к. всегда посылки забирала на почте). Делала 3 раза по инструкции каждые 5 дней. результата пока нет, но все впереди. Чпокает, работает, временами пахнет палеными волосами.
Szybka dostawa,produkt zgodny z opisem.
I received my order! I haven't use It yet, but It looks with a high quality! thanks to the store, the shipping was so quickly!
I have not tried it yet, but everything looks great.
Order very well packed. Impeccable presentation. Perfect materials. It will be tested and left more information. Very fast shipping. Seller recommended
배송빨라요 10일걸렷네요
Everything is fine!!! Fast delivery, store is beautiful, the device is whole
fantastic
Everything came very quickly. Even home brought., the first time in the history of orders for Ali). Description corresponds. I haven't used it yet. The box is just about me, but the goods did not affect. Thank you
Все отлично, доставили быстро, работает, на себе проверила
It came all and perfectly packed. communication with the perfect store even though you don't finish understanding certain things well i guess by the language difference. I fix my problem with shipping quickly and effectively by being in the canary islands. Highly satisfied recommended seller 100%
Works, i will write about the result later.
Everything came to me fast and in very good way, good store and everything is working fine.
Very fast deliver, great quality!!!!! Thank you!
The product is beautiful. Packing is beautiful. 78 tl at customs price. Haven't tried yet. I will feedback again when you try. Thank you.
Everything is perfect. I asked for instructions in spanish and sent them quickly. It only took the order 11 days to receive. Just need to try. Thank you.
Super fast shipping, works perfectly, i notice face results in no time, alante i will rewrite comments on other body areas
Product complies with the description. Perfectly packed. Użyłam 2 times. For if no larger changes besides that after shave no unpleasant Chrostek. Fast delivery. Within 5 working days from Spain! Very good contact with the store. Recommend!
Super fast shipping to Melbourne, Australia.. thank you!!
Had to pay £11 fee to collect it which was annoying
Got everything right, as always well packed, showing great quality, arrived in 25 days and without any fee. Worth it. Now just use and get results and after a time send a feedback. For best result is accurate use ultrasound gel thermal conductivity is very cheap and can be used once a week. If like gives a enjoyed.
Excellent