SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great dress! On the growth of 180 sleeves are not short. On the growth to the ankle. It stretches well and fits the body and neck. Nice fabric. Do not want to shoot
Perfect
Beautiful
Beautiful dress and fast delivery
Very nice nice quality thank you
A little thin fabric, thought it would be denser, the picture looks different, specify before buying from the store. the quality is good, the figure sat perfectly, a little truth malomerit
Beautiful dress! Excellent quality!
Delivery took 3 weeks, came in a normal postal package, otherwise the dress had store tags. Quite extravagant looks, clearly for women from a height of 170 cm. On my 160 even with heels long on the parameters og 90 cm, from 72 cm, about 100 cm took the size m. To choose from 5 shades and size range as well to 5xl material pure synthetics, the store has written polyester + spandex. Stitched neatly, the seams are even.
Very pretty;)
The dress is an indispensable element of the wardrobe of the fashionista, regardless of the type of figure and age. One and popular and varieties is a turtleneck dress. This model is a tight silhouette, usually with a high collar-stand. On my parameters 155-85-65-87 perfectly fit the size s. but it turned out to be very long, but this problem is easily solved. sewing is perfect, all the seams are even, there are no protruding threads. Of course, a long turtleneck dress is no longer suitable for everyday wear, but for a special occasion. If you pull a long tight dress of a dark shade, it is necessary to use bright accessories, so that the image does not look too strict and ascetic. Dress-turtleneck tightly fits the figure, emphasizing all available flaws. That is, this version of clothing will look perfect on girls with the type of figure "hourglass". I recommend to buy! Thank you very much for your attention! All good!
The material is very pleasant. I recommend the store
The dress is very soft and pleasant to the body. The size M approached the parameters
Quality Basic dress for autumn
i absolutely love this dress. fits perfectly
Dress of beautiful color, sits clearly