SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A little translucent fabric, but the cut is beautiful.
Dress norms, but it's nude synthetic. It refreshes. Norm Beach, and I don't know... The price is twice cheaper...
Very cool dress recommend :)
Delivery in 3 weeks. Very nice and cool dress, slap-up material, good price, I'm satisfied.
It went very long, the fabric is cheap synthetic at all not like the picture, the color is blue and not Turquoise, the size will also be large but at the same time short.
Super
Chic
A little too big in the back but it's my fault I'm not very wide, very pretty dress and long enough!
Good quality
ok
Beautiful dress!
Very fast delivery (1,5 week). Everything as described. I like the colour and material. Perfect for summer. I ordered size M and is very good (I wear European M size).
The product is beautiful in model and the fabric is comfortable. I consider it to be reduced that is why i do not annex photo, i asked for m and i am very small. I'll apply for it in the next size.
The goods were tracked. Delivery to krasnodar is very fast, took 13 days. Came in a soft bag. On the parameters 88-65-97 the size of s sat well. The only thing without a bra does not look very good, but under this model of a dress with an open back, an ordinary bra will not wear. I'll try to order a silicone bust-invisible and measure with it.
Beautiful, equal to description! Very light fabric!
It’s fine, the size is accurate, but it’s very see-through. I got it really fast, no problem at all
Size approx, only awfully short
Dress great, nice material, future fast and on time. Size wzielam S, though sometimes I wear size M and is perfect.
Short but for the beach super
Fast delivery, good quality
++++
The length is short, but the beach will go.
The material is about like a swimsuit! On it 100 ordered the size of hl all came up, but i think on skinny look better) and in general somewhere to go out for a walk in it i will not go, and in principle a good dress
It came very quickly! The fabric expected a little different and the shade of red is darker. In real life, he is as scarlet as the color of the stars on ali, and the fabric on spandex is some thin similar. To sewing pritenzy there, everything is qualitative, threads do not stick out anywhere. But in my opinion, on me sits sucks, like a rag some, apparently not for my physique♀️ Girls on skater will be better) store recommend!