SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
order finally delivered though after a very long period of waiting
Material is thin
ok
bag is good. delivery time was too long. store is not very interactive. but product is good
The backpack is roomy, the fabric is though thin, but durable. Quality is normal, for the city what is needed.
For their money norms
Backpack of good quality, can be taken for such money
The backpack is not bad, the material is thin for these money norms.
Backpack-Agon! good quality of sewing, roomy very. for this price I advise.
I think it was a Corona problem, but it took a long time to arrive, but the goods arrived safely.
Nice backpack for your money. A little sticky matter, time will show what and how
Came fast
Some where the thread is badly fixed, as a result of which begins to divert by seams! 20 minutes of time and everything is corrected! I believe that for this money a good backpack!
It came fast. The store is sociable. There was a small problem in quality, but with the seller agreed quickly and decided the question financially. Overall the product is good.
The backpack is good, but very thin material, the rest is fine. Thank you
I was hoping that it would be tighter, the material-the jacket coat. Well, maybe enough for a year.
bom
מאד satisfied surprise favor!!!
Good product
Ask what the cable I received in the backpack is for
Funny backpack
Fast and well received
All OK 5 *
Comfortable. not big.
It's a very good back. I recommend the store. Very fast shipping
Excellent quality for the price
The goods did not come. the money returned
Thin fabric, but may not break
Not the first time I order. The quality is decent, the price is normal, the delivery is fast, store recommend.