SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like product and supplier recommended. but delivery delayed not product is good as shown in pic and I'll continue shopping with same supplier in future also
Great thank you to the store! Fast and neat shipping I will make jealous!!!!
יפה
Good quality leather and clever design.
Now my product, è enjoyed excente product, very good attentive, was very good do this with you friend, thank you for attention recommend to all my colleagues who have interest in this product very good. Thanks for attention my colleagues.
Ok
goooooood
Very high quality. Threads do not stick out, sewn very neatly. Genuine Leather. Convenient compartment for small things. Bills are also well placed. For cards enough pockets. Shipping is super fast. 12 days to Samara. As a gift, the store put a bracelet, which is very nice)
All good store
Thank you for the gift
Not bad! Lots of offices, you can forget what you 've been doing.
Looks like on the picture. High quality wallet.
Excellent purse, excellent skin quality, functional)
Very beautiful but narrow place to put money and there is no place for coins
Very good, product arrived in perfect condition!
Nice person and beautiful product,quick post
Color light
Very Satisfied
Looks good and feels good, there's plenty of space for cards, notes and some coins, the package took a but longer than normal, but considering the Covid19 situation, one shouldn't expect it to arrive on time.
very nice. original leather
I wish you could improve the quality.
Very handsome
otimo
Very good everything
Because the situation calamitosa which we are all going say that everything was perfect, have no objection to do.
Such as in the picture
Purse cool! I recommend both the store and the goods!
Very to peace
Good...
Everything is fine. Thanks for the fast delivery.
Very beautiful and quality wallet. Thank you very much to the store. Recommend for purchase.
Thank you
looks and feels good
grazie
It won't take long to get the wallet is good quality, I also have the bag, good product! !!!
Nice purchase, accurate description, fast shipment.
Spokojenost and nelžou!!! Peněženka them with pravé kůže.
Good but m Scarlet
It's not skin it's polyskin but not bad
Very good. Recommend.
According to the description.
Satisfat
Thanks, product was expected and good quality.
Wallet very beautiful and practical like
Thanks for the store I got my wallets in good conditon