SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Un très joli sac à main je le recommande à tout le monde merci
türkiyede bu fiyata bu kalitede çanta bulmak imkansiz almayı düsünen varsa 23tl vergi ödedim. 26 gün içerisinde elime ulaştı
Portfolio completeness corresponds to the description! Chic color, soft skin, brutal look. This is of course a purely male thing. Quality at the level. It came very well forged. I recommend to buy.
Great quality product! Very well made with quality materials. The shipping method (SG-SINGAPURA) delay too. This out, recommend the store and the product.
The bag came very quickly: 2 weeks. The product corresponds to the description, roomy. Material: quality leatherette. Very suitable for trips on a business trip or to a student. Can be worn over the shoulder. For a laptop special compartment. Of the minuses: the wallet is only for cards or paper money, the little thing is not put where, thin. Basically I advise the goods, the price and quality correspond. Thank you very much store
Good quality bag, placed folder with A4 format files. Nice stuff. Many compartments, there is a separate compartment for a small laptop. The wallet was complete. There is a specific smell, but not critical. In general, the purchase is satisfied. Recommend it.
Super Hood!!)
The bag is not bad, also party (though the seams on the party are not very, the threads stick out, but this is not critical).
Excellent men's briefcase. Taking into account an additional strap, handles over the shoulder-it turns out a comfortable men's bag for every day. Recommend!
The bag was super bought by his father, he was pleased. Inside as in the picture small break, cards and some small amount of money can be put in it) The quality is excellent.
Very nice bag! Thank you store.
Very beautiful, the material looks good quality. Things that were not good was the delay, over 3 months and the headphones that said they saw during the purchase, and not come. (And own for notebook pocket only fit one 14 even, my 15 is smaller than normal, but still not fit, the pocket could be made a little bigger)
The bag really liked. The quality is excellent! Packed: Inside-bags with air, outside-cotton bag, package + package with "pupyrka" and packing, so it was not deformed and there are no jams. Unfortunately, my photo does not convey the quality of the bag. With the store did not communicate, but thank you very much for the good goods! Success!
View than solid bag small dont ~~~
Amazing. Just super quality, very very much advise this product. The store put as a gift, Blutooth the earphone. Thank you so much.
Excellent bag, all locks work. Let's see how it will be in the sock.
The bag is comfortable, but with a small smell. The store put a small gift. Thank you.
Finally after three month and many chats with the store, the bag with wallet and a little gorgeous white earphone (gift) arrived, everything arrived in a completely safe package, the bag and wallet looks really good. The seller is very responsive for any questions and very nice, I'm really happy that it arrived and the whole experience due to corona virus ended really well.
The bag corresponds to the description, large enough, the laptop 15 ''fits without problems. A large number of side pockets + pockets inside the bag (though they are no longer closed to the lock). In general-very happy. Spoon of dogty-broke the tongue of the runner on one of the castles on the first day ((
The package came quickly enough, even despite the situation with covid-19. The bag looks good, but there is no full confidence that it is genuine leather. All seams are made so that there is no possibility to check the naturalness of the materials. But there are quite a few small inserts made of leather, with which very poor quality. After unpacking for a while was a very unpleasant, pungent smell, which a day after 2 blew out. Expected a little more, but in general happy with the purchase.
Provided very correct information Same as the purchased product and shipped quickly.
greate quality
Bought her husband as a gift. The quality is excellent! Nice lining, locks excellent, genuine leather. The wallet is included. The store still put a gift, hands free headphone. Take it, don't regret it. Recommend both goods and seller!
As per described and I received it accurately on the same day was mentioned when I purchased
The bag is super! Everything is as in the picture. The quality is excellent. The goods went a little more than a month to Leningrad region. Thank you very much to the store. As a gift put on the headset. I'll order it in black.
Very happy with the purchase, excellent bag in its price segment. Thank you store!
The bag reached quickly, packed well, thank the store for the gift! On 2 photos you can see all packaging bags and gift-Bluetooth headset
The set is very cool, the touch is soft felt, inside two inflatable packs, for the shape of the bag, separate thanks to the store separate for gifts, wife headset!!! all advise