SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
качество неплохое-посмотрим сколько прослужит
She's just gorgeous. Perfectly packed and quickly delivered. Very happy.
Came in two weeks! The quality is super, the code is soft. The seams are even. No smell. Inside there were inflatable packages (so that the bag did not lose shape). Recommend!
high quality
Ok
Things good and fast and this time this second day system best and the key
Bag неймовірна (locked tatovi) !!!!!! I'll tell you the story. Garna yakust. On the main photo you can see there is a gamanets, I thought it was for paint, ale gamanets priishov at once I'll bag! Mi Duge Radi shcho turned the Sam tsyogo store!
High quality product.
Great bag. My husband is happy. At first glance, everything is done for quality. Good zippers, smooth seams. How much will serve-will show time.
I received the bag. everything came well packed. the purchase is very satisfied. Thank you for the present.
Excellent bag, good quality. The color is nice.
Fire quality, visually simply super
Fast delivery and very good quality!! Welcome again
It looks like good quality and has plenty of space to store different things. It would have been ideal to have some extra padding in the laptop area but it is decent given the price.
Seller responsible recommend, packed perfectly, the goods came quickly. Thank you!!!
Very good product.
The Sizer is not much wrong, I do not know. excellent quality if for note and a few documents-OK
Not bad, threads are not stoned, good quality and packed well
Very nice thank you.
Excellent quality, description accurate, recommend.
Portfolio Super, purse full of shit
Great product Recommend.
Nice briefcase. Let's see how it works. The store is decent, I recommend.
look good
The bag is satisfied, there is a small marriage, cut off part of the skin on the fastener of the handle on 2 photos, inside there are uncut threads. The purse is normal, there is a hood with a carabiner for socks.
Beautifully.. my Work bag I find it also a bag for ladies
All good is very good quality
The bag was very liked, looks kind. The only minus is the belt is not leather simple. But the general kind does not spoil.