SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is very good. I was expecting the tissue to be like suede, otherwise it is good.
Veľmi dlho cestoval ale tovar super
Все как в описании. Плюс оказывается даже ручки можно спрятать. Дошло быстро. С продавцом не общался. Сумка конечно не кофр, но форму держит. Материал достаточно жёсткий. Выглядит прилично. Косяков не обнаружил. Рекомендую.
The bag is just gorgeous! All as stated by the store! The husband is very pleased: the quality at altitude, a huge number of pockets, looks stylish. Thank you very much to the seller and for the goods and for the packaging!
simply awesome. many pockets inside and outside, most are quite small but there are three large sections. just what I needed. It's not as brown as it looks, more like light brown.
Отличная сумка , заказываю уже третью на подарок .
The bag is sewn very well. The color of the coffee corresponds to the picture. Delivery is very fast (from the moment of ordering to the receipt of 20 days). Product and shop recommend.
Delivery is very fast in a week from China, but the damn bag is raw all metal elements are burst.
ok
мне сумка прям понравилась. вместительная, много отделов, хорошо пошита. немного запах был, но посушил и нормально. система с лямками здоровская
Everything is exactly like in the photo. Got it.
Качество материала отличное. Сшито аккуратно. Опасение вызывают ручки. Пришиты так, что при достаточной нагрузке могут оторваться. Или оторвать подкладку. Заказ дошел до татарстана удивительно быстро. Всего за две недели. и то больше болтался на Почте России. Продавца рекомендую. Сумка отличная. Как в эксплуатации - посмотрим.
Came to the MSK quickly, the bag great truth thought that more will be, but I am quite! In general I recommend the product and store!
Great, large and spacious bag. It's been three months.
I liked the bag. Roomy. Ordered the little one. Laptop 14 "comes in freely. 15.6 "will not fit. It needs to order a different size. The handles retract and hide, as well as the straps from the backpack. The thickness is slightly adjustable by straps. The material is sturdy. Just don't polite. Happy with the purchase.
Everything.
The bag is good, large, all seams are even
The goods received during. In full quality bag, bought to take with you to work. Everything is good. I am happy
To Voronezh for 3 weeks. The quality is good, the locks are sewn well, and the gasket is well. Recommend
Bag Super! For those who understand that they buy a canvas bag. All as in the photo! I reached Ivanovo in 15 days! Sent immediately, moved quickly. A lot of pockets, and inside and outside. Looks quality, the seams are all processed, the zippers are strong. I think it will fit into it a lot! In general, what you wanted, then you got it! Very satisfied! Thank you store!
I haven't used it so I don't know its durability. Apparently there is no problem. Considering the price, it is a good deal.
A high-quality bag that can be used as a backpack or a bag.
Ordered 29.03.20, received 28.05.20 in the Stavropol territory from the second call. The store sent the bag quickly, but AliExpress consolidated it with other orders, the month they failed in China, then the parcel was dissolved and sent out to sellers. There are no complaints to the seller-immediately offered and sent the bag again 08.05.20. The bag of excellent quality (sewing, material, accessories) fully corresponds to the description. For a long time I wanted this and here it came true The acquisition is very satisfied, not disappointed, the only wish: in the mode of the backpack add a couple of buttons or Velcro, to the pocket was closed as it is made with compartments for handles. Here I take bags not the first time-the goods and the seller are always happy! Recommend!
Ordered 29.03.20, received 28.05.20 in the Stavropol territory from the second call. The store sent the bag quickly, but AliExpress consolidated it with other orders, the month they failed in China, then the parcel was dissolved and sent out to sellers. There are no complaints to the seller-immediately offered and sent the bag again. The bag of excellent quality (sewing, material, accessories) fully corresponds to the description. For a long time I wanted this and here it came true The acquisition is very satisfied, not disappointed, the only wish: in the mode of the backpack add a couple of buttons or Velcro, to the pocket was closed as it is made with compartments for handles. Here I take bags not the first time-the goods and the seller are always happy! Recommend!
Very supportive store.
Well done, successful bag, 4 on account only me and friends. 2 years-works
Very good bag. I used to take similar only without straps under the backpack. When far go quickly transformed into a backpack. very convenient. many pockets. order do not regret
Probably the best bag I 've ever bought. Voluminous, functional, with a lot of different pockets (from a pack of cigarettes to a laptop enters). You want to wear a backpack, like a bag. There are pockets for all straps. Cauliflower
The people are a good and quality thing, the straps are leather. I liked the bag.
Great bag! Roomy. A4 in the folder enters. Quality fittings. Good lining. Fast delivery. I hardly noticed in the road. It's a little heavy, but it's because of the fittings and the leather belts.
Very nice bag! Noutbook '17 easily fit!
I buy my wife first. Excellent CA Stello and very comfortable. Buy, don't regret it.
The bag is beautiful. All zippers and seams live tightly. The material is sturdy. Looks very stylish. Thank you very much. It came as promised.
Good store. Fast delivery and goods corresponding to the description.
Looks rly good and solid.
The bag liked, even very much. Comfortable, spacious. Lots of pockets and pockets.
Nice bag, my husband liked it.