SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
shipping time not normally long. product: solid, neatly packaged and as described.
very nice. super store
Product excellent
Nice quality, satisfied
High quality product, good service store
In principle, the product is nothing. But the lining inside came torn, for a new bag for 2600 is несерьезно. The new thing should not have such errors. The lining is made of too cheap material. There's a little smell.
5+
Covid porcellaneous took the ship but still accurately delivery shipping was... product quality is excellent and nicer.
high quality
With the smell.
Good store
Quality bag, good accessories, soft handles, comfortable pockets, looks expensive, fast delivery. Of the minuses, there is no loop for the pen and a weak magnet on the outer pocket, there is a smell, but quickly weathered.
The bag is very fast, I ordered my husband as a gift, I was afraid that it will take a long time to go, like all now, but no, it came instantly, no more than two weeks
Fast shipping and well made bag!
Very good quality. I am very happy!
good
Great product and quality considering the price
It came very well and within the specified time frame
Excellent.
Very strong smell!
Slightly smaller than I expected. Delivery in 13 days! Nickel state. Small protective bag around the document holder. An ideal gift for a man, I am delighted
excellent quality and speedy delivery
The product came the same as in the description. To the touch of the skin, not dermantin. But the function plus to the apartment was in fact to the post office in Moscow, and you want to the apartment, pay 100 p. The postman!! So at least Plus or not. You will be in the office, or pay again and bring.
The goods is great, arrived on time
Still Zam skin, not leather, bought two bags at once, but the gift was closed, although the delivery from Russia was fast enough
The quality is normal, the smell is not very good yet. I bought enough new bags, I did not feel this before. A little bit of a runner.
SUPER OK!!!!!!!!
This bag is very nice! the leather is soft but not floppy. The handles and strap look very good. There are multiple organizing pockets. The zippers all work well. It is a VERY attractive bag! I really appreciate it.
Excellent quality. Fast delivery. Everyone is happy.
Duge Garna, yakysna for his purse handbag. Chloe at the grip. The good spirit is packed, not the pom'yata has come, the serious Bulo, the bag itself is in a bag-pack and a multiple package and a navel.
The bag is excellent, only a small smell
Fantastic product! Decent and genuine leather. Well packed!