SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
bien
good
All Super ordered 13.05.2020 came 09.06.2020
Such as description, texture, size, quality.. 100% satisfied with the wallet. I won't hesitate to order another model.
Nice wallet. Very pleased
Spectacular identical to the image
Excelent Seller, wery fast shipping my order transaction AAAAA++++++
Normal!
Okey
Very long shipping time pga CORONA virus, but finally it came and I am happy with my purchuase, quality looks perfect, thank you store!
Everything is fine, the store even himself to every extent extended the delivery time of the order, I recommend!
Very cool!
Maybe the skin... Let's see how it will be in operation.
Looks like natural skin! The edges are not hidden, like pressed!
Very beautiful purse. In real life it looks even better than in the photo. Quite compact, but roomy. There is a small smell, but, I hope, will soon disappear. To the quality of execution of questions no-everything is just super. Delivery is fast.
Excellent purse, I liked. Roomy. But there is a suspicion that in six months silnr is worn.
Just like photo!! Very good and soft
good
Two week to Japan excellent wallet
Very fast shipping! good store and good store!!! Wallet is better than in the photo, beautiful and comfortable! I recommend!
Everything corresponds to the description, delivery 8 days. But buying this color (crazy horse), you should understand that it is not patent leather and it remains traces of pockets and so on, over time it will fade, scratched and gets a vintage cool look (if, not fall apart before). The chain is poor, in my opinion, but i knew it perfectly well, i will attach another. In short, i advise all connoisseurs of this style
Very happy with the purchase.
Delivery about a week to moscow! Surprised! The quality of the material is good. Cons: 1) strong smell, 2) not included passport.
Leather or autumn quality fake. No smell. Soft
Price contrast best goods. Shipping fast and good.
The delivery was very fast...it was a strong package....the wallet is very good quality...very strong and beautifull...i am a happy costumer
It arrived without problems. It was very fast. It is a good shop.
Nice wallet. Thick but soft skin. Two flat open compartments, one volumetric open (under a pack of banknotes, or under a thin smartphone (5,5 or 6 inches), one compartment with a zipper (for small things), a bunch of card slots (standard size). The real color is different from the product photo-but this is the norm, as the real color is cooler! (see picture) My photo)
Very cool! Thank you, cool wallet, embossing is good, smell of skin delicious, touch pleasant, delivery 3 weeks with tracking, wonderful goods and service!