SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Транспортировочная упаковка - никакая!!! Один слой пузырчатой плёнки. Думала открою и увижу измятые непригодные ботинки. На удивление всё оказалось нормально, ботинки сделаны добротно и выглядят очень прилично. Доставка plus заняла две недели (в Москву)
удобные кеды, дышат. по размеру подошли идеально.
Thank you to the store. such as in the picture, the size was fed, looked at the table.
buono
Sorry the size was not appropriate. The quality of the product is otoic.
Goods joli
Very satisfied
great quality on time, recommend
Shoes of excellent quality, on the foot of 28 cm, 10 size approached. The dimensional grid corresponds. I recommend to buy it.
Super comfortable, my husband liked it, and this is rare) quality and description correspond
Top
Good
Sneakers are super. I ordered my 40 a little tight. But nothing terrible wife very well approached. I will order myself a larger size. Delivered in a month.
Cool shoes!
love them, very comfortable
Such they are soft soft, I'm shocked at everyone's rekamendu.
Beauties cool advise 42 size 8-5 well approached
Excellent.
Ordered a second time, the quality is decent!
Fine shoes
Comfortable, at 25 cm took 40, just narrow, can be carried
Very good shoes-light, comfortable, beautiful. The size approached. There is no smell, threads and glue do not stick out, good materials and insole. I am very happy
Took 10 weeks to arrive but Covid to blame. Love the shoes
Parcel received quickly, thank you store, they are pretty. I'll come back. Good day.
Good quality from Algeria
Hello, today we received our order, excellent moccasins, correspond to the description and photos, very satisfied. Thank you to the store, we will be happy to further cooperate with you.
Good, light. At the foot of 28.5 cm took on table 11(46) all fit. The size table is correct. Only one nuance, on a wide foot will not go. I recommend the store and the goods!
Very soft fit
Receive in date and product status ok. Shoe quality according to the price. Very satisfied.
very nice overall. side of the shoe is a little loose. other than that pretty on point and comfortable.
I thank the store because the shoes that I have bought completely satisfy my needs. It is a very soft and fresh fabric. Good quality. I'm looking forward to Spring to put it on
Nice beautiful shoes. Very comfortable.
good delivery. good store.
Nice shoe! I received a lot of compliments on the very first day I wore the shoe. Next time I need to buy shoe again I know exactly where to go.
Image on the site discolors the back heel. It is bright orange in real life -- not brown-orange and more natural leather colored.
That is my first time to order items on Aliexpress but I can confirm that i am hundred percent satisfied. All items ordered look as expected with high quality. They delivered items on time.