SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect fast shipping
For a very long time there was an order, almost 1.5 months. The cap is normal, on the hairdryer ermila compact came up. The only thing-when you turn on the hair dryer at a low speed, the hat blows off-if you do not hold hands, it takes off
It's just as it looks in the photo, very good quality
Very narrow sleeve 16 cm girth. A modern hair dryer will not fit.
Looks good convenient
Super
Just like the description took a little while to get there. Everything got right.
you can't use a blowdryer with to much power...the cap will fly of your head.
Very good package, received in 1 week and a half during coronavirus. I'm very excited. Very good quality.
That tried the bag on the head to put on that it, heavily warms the scalp, drains (everything came in time, without losses
Delivery to Tula two months. The order fully corresponds to the store's photo. To buy I recommend!
Like the picture. Very hot
The cap runs when the hair dryer is turned on
Conforms to the description. Seller recommend
Came quickly. Tracking number. Thought it would be more, but went well!
Went long) the description corresponds, for this price hardly could be better) the neck and really narrow, according to reviews was ready to this)
All norms
Very convenient thing to dry hair quickly and effectively. The rubber band is small, but you can remove the nozzle from the hair dryer, and it will fit there, at least I did. X)
Order received within set time, looks good quality, recommended store
Ordered 18.01 received 13.02 (Tula), no marriage, no smell, but hose diameter 3 cm on my hair dryer does not stretch
+++
Long gone.
the good was not delivered, dispute open and money returned. So I am rating with 5 stars because the money is sent back to me.
Very quickly came the order for 2 weeks!!! Quality is good
The mouth (where the dryer is put) is very small. But it does its job.
It was about a month, the hat is very cool, with it it it is really more effective to make masks. But the spout well is very narrow, not one normal hair dryer will not fit. I cut off the end and made holes, now super :)
Everything as I expected
Overheating hair dryer, caps came with marriage
As in the photo, but very long shipping
I bought not myself, but the person who ordered very satisfied.
All as in the picture. I liked it. Thank you store
Sooo long
Сойдет
perfect
bom