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98% of buyers enjoyed this product! 377 orders
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  • 100% Money Back Guarantee
  • 100% Secure Payments
Buyer Protection
Safe shopping
Easy returns and refunds
Free Shipping Worldwide
Product Details
Shipping & Payment
Product Details
Fabric
Lycra: It's elastic enough with little shiny,it can be washed only with cold water
the iron can't be too hot and time must be short.
Size
Whether you choose a standard size or give us custom measurements, each our zentai is personally tailored ,
It takes about 3-5 working days.
Tips:
we are the factory,so we can provide the cheap price but we promise the greatest quality.if you want
whole sale please sent message (color&size&quantity) to us.
we are the the profession superhero factory,we begin to make this product on 2004.
so you can bealive we have the great skill,and we can control the production cost at the lowest
and the process time will be very short.normal is 3-5 days.
every year we also will make out some new style zentai costume.
if you are the wholesaler or the Agenter you will get more convenient from us.
We will send out customer order within 3 business days after payment received.
Free Shipping by Air Mail to Worldwide,delivery time need 14–30 days.
EMS express just need 7–10 days.
DHL express just need 3–7 days.
Please refer to our size chart to choose a standard size or put in your detailed measurements.
if you want to order the kids costume,please choose a size xs and then leave a message about the kids height and weight we can costom made it for you and it's free.
NOTE
1.The display pictures shown online were taken by our professional man using our own model.
2.There would be slight difference on the model shape or colors from different person ,please contact us if it does not look like the picture.
PAYMENT
1.Please make sure your shipping address is correct before you make a payment.
2.Please finish the payment in time if you decide to buy items,because the order will be canceled beyond 20 days. CONTRACT us if you have any payment problem,we will reply to you within 12hours.
FEEDBACK
We hope our buyers left positive feedback when receive the package and be pleased with them,we will also left positive feedback to all of our valued buyers.If you are unpleased with it,Please contact us firstly we will find a solution to meet your requirement and enhance the satisfaction.
In order to meet customers' needs as much as possiable, we provide some common custom options: Hood Detachable, Open Eyes, Open Mouth, Open Face, Crotch Zipper for Male, Crotch Zipper for Female, Hands Detachable, Feet Detachable, Add Toes, Laterial Seamless.
if you need any one just leave a message on the comment place.
Some Customers do not know the detail of the custom options, they have some concerns when they are making order. so we give more details of those custom options there, just look at this picture:
SELLER PROMISE
Return Policy& Warranty & Maintenance
1.We will refund you for items returned within 7 days of you receiving them, for any reason. A full refund will be given if items are returned in their original condition.
2.Merchandise which is damaged or missing components is not refundable.
3.Buyers are only responsible for the return shipping fees for warranty items. The refund will be limited to the final sale price. Warranty period: 12 months (You can return for repair).
4.We provide 1 month replacement and 12 months maintenance warranties. Items can be replaced during the first month.(In most cases, buyer will only have to return the problem components rather than the entire package.).
5.Before returning items,please make sure you get our return address,and write “gift” on the delivery detail sheet. Please use regular postal service and send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.
Feedback:
1) Our goal is to make sure you can have a pleasant shopping online. We ensure that you can buy the same or higher Quality products with lower price from our store.
2) If you are not satisfied with our service and products, please tell us in time before your comments and we will try our best to solve your problems as soon as possible.
3) If you are satisfied with our products and service for purchasing. We will highly appreciate if you leave a positive message. Hope we could keep long term business relationship. Thanks you very much.
4) Moreover, do not hesitate to contact us any time before and after sale, we are committed to your 100% customer satisfaction.

Shipping & Payment

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of erhiem.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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