SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem Trendy Fashion in One Click (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Super
Everything is fixed
Chic suit, also at a discount of 1913 rubles. For pants and jacket. For growth of 170 m ordered
Clasps on straps are simple, and in general very satisfied)
Error of coulejr
Cool pants)
i was a bit sketchy to buy these pants because i have had bad experience with ordering pants online in the past but they actually fit very good. the material is isn’t too bad
The order came quickly, very good
Quality is good, it looks great, it came to 2 weeks in tambov
In the kit is better than separately. Delivery is satisfied with the same fast
The jacket is chic, very well approached and in general sits like a glove looks exactly like in the picture
I got a fairly fragrant suit, the material is so-so, in some places the threads stick out, the fasteners do not hold well, the fabric is gathered and unpleasant to the body during socks. But it looks cool. With a blouse lost, it would be larger in size
Ok
It came to volgograd quickly, weeks for 2. the material is soft, light. Elastic bands on the sleeves and below are questionable, the material is thin, i think that it will stretch. Fastening shit, to fasten them it is necessary to suffer for a long time. Size as on the grid. I took a jacket s, pants m. It was necessary and pants s. In the stomach freely very. In the hips just, a little even free space is.
In murmansk in a week and a half, this is a plus. Quality super is also a plus, do not smell this third plus, and this is probably all! The fasteners at the bottom of the gate, the is normally buttoned, the tongue is short. And more... Girls, who wrote there that on the volume of hips 90 s sit like poured ??? I have 92, my ass and a half will climb! Sit in a bag! The gate is full. Even if you put your hands in your pocket, still do not save, just a parachute from behind! Not sure, do not believe reviews, do not order! Definitely on avito for sale!