SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect!
My boots finally arrived!! :) I am so happy with them! They arrived so much sooner than I expected, such a lovely surprise! They are hands down the most comfortable boots I have ever worn! They are super soft and very warm and they came in excellent condition. They are also the perfect size, if you are a size 6, definitely get one size up :) Im going to be getting one for my mother-in-law for Christmas. Item is exactly as described, I definitely recommend this store! :) Thank you so much! x
Beautiful! I recommend the purchase and store. They're very comfortable. Order day 22/05. I'm usually size 36 and the size I ordered is perfect. They're kind of narrow.
Thank you came better than expected loved
The boot is beautiful super comfortable, loved!!!! Already will buy other colors
At his 40 ordered the largest size in length is normal but in the width of the leg in the boot hangs although the legs are not thin
Boots Super, there is an unpleasant smell, most likely from glue, packed were very good, store recommend!!
soooooo freaking cute!! the boots were better than I thought. I'm so so so happy with how they look and feel. I can walk in them super easily they are super comfortable and warm and tight without being too tight to where my skin pokes out weirdly. I recommend them!!
Perfect received on time and the same as in the photo.
Super HAPPY! They serve well at the thighs. Too Beautiful!
Boots fire. On size 35-36 took 5ku. They are great, but if I took a smaller size would not fit into the necks, the legs are not thin. Not yet. I'll add the photo.
Excellent
Slightly larger size (I have less foot). Although I chose on the dimensional grid (table).
Boots are great, I took size 6 (37) and I think I should have taken one less
Order a size plus girl, something big comes!
They’re perfect
Really nice are perfect size a big movie but with a fat sock it fits perfect
Appendix
Boots fire, came in size, all qualitatively stitched. I hope in the Wear will not let down :)
Gorgeous. The only thing, I'm afraid for the glued sole, and so already walked down the street and everything is fine. Took on 38 size
On the narrow leg, the size of rus.37/38 is a little bigger in the foot. But last time ordered a size smaller, were small.
Even though it took around a month and a half to get delivered to me. It was very much worth the wait! it's very high quality and very comfy!
I already bought some light grei color, now you're in navy blue I asked for a 6 36 and they look great are very comfortable and I recommend them!
The size came in. Great boots
Shoes SA beautiful, wonderful... recommend for 100%...
Boots are just a fairy tale! All seams are smooth, very well sewn. On the Russian 39 size took 8 (245 (1,5) written on the sole) fit perfectly. The fabric is similar to Suede, without insulation, the insole is soft. Heel 12 cm, platform 4 cm. The glue traces are invisible. Dress is problematic, but on the leg sit like the second skin. They look very sexy and feminine! I do not know how much to wear, but very cool boots! Delivery is also very fast! Recommend everyone! I'll probably buy it in another color!
The order arrived before the time, the only detail is that it is very narrow from the sides of the foot! But I think it could adapt to it! Thank you!
Boots are super, look more expensive than they cost. On the foot of 23,5 cm slightly larger, it was possible for a smaller size, but still comfortable
Excellent store arrived super fast and in very good condition I will revisit your shop 100% satisfied!
On my 38 size fit perfectly, but a little squeeze because the foot itself is wide in the toes. Sounds comfortable, time will show. Quality at the height, glue is not visible.
Shoes for such money can not be good) only looks good, no more. There is a strong smell of glue. Uncomfortable pad. The heel does not feel at the expense of the platform. The leg is sweating. Suitable for exit for a couple of times
The boots themselves are very beautiful, but on their size it turned out to me great, they are written foot length 23 cm, I am big, so if anyone wants, I can send by mail, brand new, very upset.
Very nice boots delivered month in Italy
Perfect
Ordered in early January, arrived on March 8 (wanted to wear in winter. The store sent but the parcel stuck in the way for a long time L lie will be ....
Perfect, this is my best purchase on this site, take your size, very comfortable, and very beautiful, with dress perfect delivery 2 weeks +-
Boots are cool. But there is but. terrible tight in the area of the seam under the knee. I hope they're wearing. On his 37 ordered 6, went great
Beautiful perfect I have nothing to say I recommend
Wow
I usually wear 38, so I took 7 and it fits perfectly. Boots are overall nice, but they aren't for big thighs, so they are a little bit tight.
Very cool! And comfortable! Ordered all colors)
Color is a little different
I ordered my daughter, in appearance very good. Delivery to Kazakhstan month.
Perfect, accurate to the image
As in the picture the color is a beautiful, more beautiful color than in photography, it's beautiful and they're beautiful. they look great. i asked for a 6 36 and the size is perfect. They put like a sock if your leg is too fat I don't think your boot fits, the platform and heel look comfortable they look like they're Wicks to be warm and comfortable with heel
Perfect!!!!!
Boots are excellent! Made neatly, well packed and arrived safely
They're gorgeous.
I'm sorry! Uncle salesman, well packed, yakishta is good! Ale nizche Kolina is a married Fixator with his legs, Yaka to sit in the shkir and fill with a wormhole. To someone who has a leg is not thin, I do not know Chi pidiide! Choboti even more did not fly to the vihid, I think that everything will be OK)
Packed perfectly, simpotichnye, but at the top narrowly stitched, so it does not break the caviar, although I do not have plump legs, but in the foot more. Sent quickly, received also quickly, but the question is how to wear them then? (