SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
look a beautiful shoe...little uncomfortable, and the spikes fall off every time I wear them and get lost..... need to send spare spikes with the shoes, or maybe glue the spikes on properly so they don't fall off!!!! not sure if worth the money
Beautiful shoes, just like in the photo. The shoes are a little hard but still good. I took 1 size bigger and that was accurate. This is the most fantastical shoes I have. I received in 2 weeks. I am happy I bought them!
Very cool shoes. Bright. At 40 took 26. More.
The day is the day. The mower is denied. In ukraine came for 16 days. Super shoe, just nemovirny. In the middle and called natural skin. Зручна Gib. All paint yakisno zrobleni. The shoe is exactly like this and on the photographer. Shop recommend. Uncle
In love with these shoes! Fit as expected US size 6, lovely shoes. Have chemically smell but I'm airing them out (which is no problem for me at all). Lovely details and comfortable. Would definitely buy from this store again. I'm very pleased. The order arrived sooner than expected too! Plus they included insoles and heel gel cushion too for comfort! Great Service! Can't wait to wear them!!! :)
Very beautiful and comfortable)
Just awesome shoes. The best in my collection.
The shoes are beautiful, the store made at my request without jewelry. thank you very much!
Thanks store
The product is good but the store is awful! I placed the order 15 dd before the Chinese New Year and they postponed my order of something like 2 months. They told me about the postponement only after placing the order. Very unpolite. They even asked me to delete the order
Shoes fly away!!! Super!!! waited almost 3 months because of the chinese new year. the delivery itself days 10. it was worth it! Very comfortable shoe, a little slip, packed in inflatable bag.
Are wonderful art work well matched perfect
Perfect store, would buy from all the time in the future
Neither in a fairy tale to say, nor with a feather to describe what kind of shoes are wonderful. They are gorgeous, very comfortable, not hard for feet, do not rub. The size is super accurate, on the leg 24,5 cm perfect. They're my best buy. The store is attentive and sociable, put 2 gifts, well packed. Thank you so much, i'm happy.
Best shoes Ever!!!!! And comfortable!!!! Love!!!!
Shoes exactly as pictures and as described, fast shipping, store very helpful and enjoyed buying from you. Thank you
These are by far one of the coolest and most painful shoes I’ve ever worn. Carefully take into consideration to not rub your feet together while walking to avoid knocking out gems. I recommend putting non slip sticker on bottom. Great store, messaged me to make sure of my shoes size. I’m US 6.5 wide or EU 37.
Great shoes! Very satisfied! Very helpful and very friendly store. Thank you. :) Recomeneded
Omg, it’s beautiful and I love it so much!
Very accurate and the same picture
Beautiful shoes, super comfortable! Very nice store! Thank you
They're beautiful. Very comfortable. T 4,5 = small 35 French. Just like in the pictures.
Great shoes, thank you very much