SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
WONDEFUL BACKPACK, IS SO BIG, I REALLY LIKE IT GOOD QUALITY THANKS ;)
Вместительный хороший рюкзак, детям понравилось , быстрая доставка, по фото и цвету подходит, хорошо шито
Got a backpack, the child is very happy. Quality is good. Thank you
The product corresponds, the quality is good, it smells a little.
Very nice and qualified product as described. The store supported and communicated well. Highly reccommended.
Классный рюкзак!!! Все сшито круто! Доставка в срок. Мне нравится.
ok
I liked the backpack very much! As in the store's photo! Included is a USB cable, a small keychain and a large one with fur, lock with a code (you can invent your three-digit combination-there is an instruction). The straps are wide, but not plump. Blank backpack ~ 700 grams, with two keyring without code lock 702 grams. Daughter in the photo with a height of 165 cm.
Отличный рюкзак, хватает на два сезона. Дочке нравиться.
The goods came in time. Corresponds to the description. My daughter is happy.
It looks very good material such as the very good store post fast shipping once payment is confirmed I recommend
Awesome backpack! Very beautiful and roomy. The daughter is fully delighted!)))
My daughter is happy.
Thank you to the store for the gifts. very fast delivery. The backpack is cool. There's a little smell. Seller recommend.
Happy with the backpack. Nice and very spacious
Great backpack
Quality is good, gifts pleased, thank you
The backpack is large, for the six-grade will be just right, all that is promised in the kit: USB wire, pompon and bonus minion in the form of a keychain. ordered pink, my daughter likes.
Super!
A good big backpack, as in the picture
The backpack is of great quality, came all the accessories, the color is the same picture! Loved!
Linda
Everything is fine, daughter is happy, thank you
Perfect. I had already bought the same product from the store before, and my sister-in-law liked it. I repeated purchase, and delighted.
so cool backpack love the design 5⭐
The backpack looks great and Young, one trouble is originally broken clasp, the photo can be seen. USB charging cable is present.
As the product appears and explained, my communication with the store is also great. Only the USB cable was distressed money refund was made, shopping smoothly :) Thanks for Everything :))
Visually very well, I arrive very well and soon.
Oh, great. My wife loved it. And also my sister-in-law, so I make a new purchase. Very fast process and shipping. He arrived right away. Very happy.
Backpack fire!!! All Super!! daughter liked it very much! thank you
Nice backpack. The quality is chic. Sew well, the threads do not sharpen, the locks work well. Spacious, lots of pockets. Gifts are attached to the backpack. Excellent Product, store Super, recommend the product and seller.
Visually the backpack is very cool! Looks cool and youthful. Many different gadgets included. You need to test it for strength.
Beautiful! All as in the description
Because of the epidemic, I waited for a very long time when the order was sent, then I waited for a long time when it came. Ordered 17.01.2020 received 18.03.2020. The backpack is great. Also put two keychains, code lock and USB cord. I thought that the backpack itself can be charged and from it the phone, and it turned out that there is simply a way to cut inside powerbank, and outside the phone. There is an unpleasant smell. I threw it out on the balcony so far, let's see if this terrible smell will come out.
Very long shipment, refused the goods, received a refund