SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
Good
Perfect
Комфортный костюм
Perfect as in the photo !!!
beautiful
Beautiful I weight 185lbs 5’4 I got a medium and it fit perfectly. Great stretch material.
so cute
Perfect, the size is quite precise
Corresponds to the description of quality, five stars, thanks to the store
I absolutely love it. I was scared it wouldn’t fit but not only does it fit, it also looks really good. A great purchase!
Shipping was so fast! I am very satisfied with the purchase. Great quality!
Amazing suit. Very soft. When you raise your hands, it bullies, but the bra is not visible. The skirt does not bully even with stockings. On the parameters 85/66/95 growth 156 came up perfectly.
Thank you to the store! Order came very fast , the suit I ordered is for my daughters birthday witch is at the end of June! The suit is exactly as the photo! First honest seller to me, as I paid postal charges for items I ordered on the site and I still haven't received many..once again 10 stars to the company! Thank you guys
Verry pretty
so beautiful and classy
The fabric is pleasant, the seams are even, the model is interesting)
This is just perfect
I do not know how to evaluate the goods. I did not receive the order. The track stopped tracking in 1,5 months from the date of departure. I never got to the country. The store returned the money immediately. It's a shame that the costume never got...
The suit is good, the material is not bad, and very pleasant to the body, but the size of M is larger for me.
Nice but fabric is thin.
Model profile height169cm B85cm W63cm H93cm
Such a cute set! I ordered a small and it’s perfect. I’m 172cm in height. Super recommended!
Just like the pictures. Thanks to the store. If you like fashion, follow @mybaddiecloset_ on Instagram
Expected better!
Took a while to arrive, but well worth the wait. I use S and ordered S and it fits perfectly. Good quality.
I like it so much thank you
very nice
The quality was better than expected
Same as the photo
Mega
Same! The fabric is chubby
Great!
I like me so much. The skirt is a little big to be size S, the rest is all good! And it came faster than other orders that don't reach me yet.
I love this outfit. It is warm, of good material and quality and perfect size. Besides, it's beautiful. I highly recommend the store and will buy your products again!
Very quickly came, the item without smell, the seams are not perfect one just not saturated as in the photo can the vision underlines, tracked, all super, in size thought that the blouse will be big, and she's just happy with the purchase.
Just like in the picture I loved it
-Conforming garment, precise color and fabric -By cons I take size M in France and I took M And it suits me too big...
Great quality