SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OK!!!!
l receive my ordered and it good for me. it so fast for post i love it.
The dress is synthetic, but the fabric is soft. Size on Ukr. 54-56 is quite suitable. Looks not bad. It came in a month. Seller recommend.
Very good.
Very good dress. fast delivery. I recommend the store. I'll order another dress.
The dress ordered for the sister of her husband as a gift. The dress is beautiful, the material and sewing quality. Everything would be fine, but the style is not suitable for the figure "twisted triangle", in the shoulders and chest the dress sits very well, and in the hips too freely. We will change. Special thanks to the store, the seller is very attentive I recommend the seller and the goods. Photos of the dress will be added after the alteration.
Great dress. Approached on og-116 cm
Beautiful dress! Very nice fabric, not Pricked. Ordered XL at its 48 size, a bit more, but the belt can easily be adjusted to the figure!
In general, the dress is happy, 5хх1 came... I did not expect that the collar is removed, but the village is good. Thank You
I receive my order after 14 days very quickly, I my get my zaiz also the color thanks to store!!!!!!!!*******
The dress is cool. I have gray. Tight jersey for autumn or cold summer, the village is fine, and does not bulge, and on the figure. Very worried about the size. The store advised 2 x L, in the reviews advised 3 and 4 XL. I do not know who like it, but everything came to me, thanks to the seller. The dress itself is decent, it looks quite suitable for working days. Consult with the seller and buy boldly.
Spasibo prodavcu, posylka prisla Bystro and ratings krasivo zapakovana, S podarockom.
Great store. It came to St. Petersburg for 10 days. The dress is beautiful, sits like in the picture.
Perfect size, very good fabric charm me a lot
Kleita Super, ļoti veiksmīgs pirkums! Tieši pēc izmēra, akurāts šuvums. Thank you!
Chic dress! I bought my mother, she is delighted! It took a long time, even extended the store date, but in the end everything came. The size range corresponds to reality.
I liked the dress. Although more spacious it would be better and so tight. In the chest very little. on the russian 54-56 in obtyag. with big breasts will not work. it was tracked. Received at the post office.