SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality bag!! Absolute happy with this!
Отличный рюкзак. Все швы прошиты. Ткань плотная. Вместительный.
Very good.
Спасибо Хороший рюкзак
Good product. The order was made on June 26/20 and Arrived Today July 24 the color a little more opaque than the picture but I have no problem is pretty, its seams and closures are fine I highly recommend the store.
Good backpack, good material) thanks to the store)
Очень хороший рюкзак, мягкая спинка, удобный
I came quickly to St. Petersburg. 15.07 ordered 23.07 took at the post office.
All excellent goods arrived in time, without difets, well packed, all respect, I advise everyone .... Only color per tone darker, more Brown
Came a month after the order, to Hmao, the quality is good, I liked everything, thank you!
ok
не пахнет. качество соответствует стоимости. материал не маркий
All Super
The backpack is great. There are no sticking threads, the smell is like a new thing (not smelly). Did not communicate with the store, came in 3 weeks.
Хочу сказать огромное спасибо за супер быструю доставку за 8 дней. Рюкзак очень вместительный и симпатичный, был с небольшим запахом, но позже выветрился. На деле ещё не пробовала.
Отличный крепкий рюкзак
Quality is average. The material is thin. Sewn qualitatively. I don't know how much...
Very quickly came! Quality is excellent
жесткая синтетика, очень тонкие стенки, доставка до Казани за 20 дней
A good backpack, came quickly, did not communicate with the store.
отличный за свои деньги
Very happy as in the picture thank you
The backpack is good, compact, stylish and comfortable. It went to Yaroslavl quickly. Seller recommend!
Lovely bag well stitched, super
The backpack is great. They took it to school year. The child liked it! Cloth is dense both outside and inside. delivery 2 weeks. Seller Thank you!
Corresponds to the description. The parcel arrived quickly.
Everything is just super, it came straight within the prescribed time, the quality is good, the store recommends
Top bag
Prishol fast, thank you
It's worth your money. And shipping fast
very good and looking good
отлично
Ordered a second time, first blue for the son, now pink for the daughter. excellent backpack!!!
Cool backpack
The backpack is great. I helped out many times. Got it for the second time. With the first husband passed for more than two years. He had not fallen apart yet, but was ready to serve him as his faith and truth. Withstands definitely more than 10 kg. Carried in it probably not less than a ton, for all the time. Not straps, not zippers did not fail. I did not have to sew not one handle or strap. In April 2018 they bought a little cheaper, so the price, you can say stable. Delivered in 16 days to Pyaterochka. I took it from the cash register without problems. The goods are of excellent quality. Definitely recommend. To the store special thanks for the delivery speed and fast processing of the order. The second photo in comparison of a backpack of two years of use with a new backpack.
I really liked the backpack, it's even more than imagined. Belarus reached two weeks.
Thank you very much
Good bag!
Delivery to Kuzbass 3 weeks. The quality is normal, the price is consistent. The size is big. There's a smell. I think it will leave after washing
Great backpack
Backpack came quickly, on march 18 ordered, april 11 came! backpack satisfied! Quality is good, let's see how long it is!
Delivery exactly month, like everything whole
Very good backpack!
Good
Very good goods.
Everything is fine
All ok. Not for long
Very nice, good quality
Great backpack
Delivery to spain is fast. Kachestovo material is good. Zipper locks are good. For its price is a very decent product. Here in stores 2 times more expensive than their worse quality of the material. On a trip or a child to school-just right. The product corresponds to the description.