SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks store, I love it even though I haven't tried it. I definitely recommend this seller.
The column is super, sound, everything is clear even at good volume. The child is happy
Super column, for their girls, delivered quickly, packed perfectly. There was no instruction, I'm not critical, but for the claw can become a delay when setting up the device (pairing with devices, searching for radio stations) the store is added to favorites and I recommend to everyone
11.11 order, received by 13.11 Courier. Everything works, the radio tuned in a minute. One small minus does not remember the volume, when turned on loudly starts to play.
Before Kursk 3 days the courier brought to the door the order is happy!!! son is so happy!!! Column for him))) sound as for me quite worthy took with a discount of 1 K thanks to the store!!!!
Got it. IML delivered a month and a half, in Russia.
The store is good, sociable. Goods I did not receive apparently there something that was traveling, but to me Returned the money. I'll try to order again.
Sunt multumit Recomand
It came very quickly. Brought the courier. But there is a defect. Crack on the body. From shipment, apparently. Sounds good for that money.
On one of the columns of a small marriage, the crack of the edge, the efficiency does not affect, but not pleasantly the producer promised to send the item to replace, well look, sings perfectly, connects without problems.
Take it will not regret!!!
Received exactely what I ordered. I'm happy. Used it once so far to listen fm radio. Worked fine. I had to fidle a bit to figure out how to do frequency search. I didn!t find any manual included. Quess I can look it up on internet.
Great product, fast for posting.
A good column for your money!
Good column for your money
Cool! For not demanding music lovers I advise. Seller thanks!
Ordered a column from Russia, received through the courier days after 5-6. In Volgograd. About the column itself, I want to say the following. The sound is quite acceptable, the bottoms are present and quite dense. Honestly, I expected the worst. I use only on Bluetooth, so all the other possibilities did not check. The battery charge though low (up to 1000 mAh), but it lasts at an average volume of 8-10 hours. With a small charge, the English aunt warns and asks to charge the battery and repeats it every minute for a long time. Charges also long. During charging, you can use it, but it is not desirable, as it is harmful to the battery. So far, the only thing that does not like is a loud frightening sound when you turn on the toggle switch from behind. Took for 1250 rubles. No discounts. I do not regret buying and recommend both the product and the store. All good!