SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Esattam Entity as in picture just perfect both color size My niece impazzita joy Very fast Recommend to all this store Shop very beautiful all cared mignimo detail Thank you so much
Beautiful
Thank you very much for the gift. I'm happy :)
Very beautiful set with Moana. the daughter is satisfied. HP 7 for a girl 116 cm ideally sat down. The skirt is translucent, but with flounces is not so visible. The quality of the material is good, the material is cotton with an impurity of synthetics. Very soft fabric to the touch. Thank you. The only negative-oooochen long delivery, more than 2 months
All well advise the store
Costume liked, beautiful, elegant, quality good, funny, I am very satisfied!
Very beautiful set, my daughter liked it. The quality of the T-shirt was very pleasant. The skirt is not very lush not like in the photo. I'm happy with the purchase. Recommend.
Good quality.
Very nice little summer set. Sending well packaged; Recommended store
I ordered 8 years too small the size
Nice
The skirt is bad, does not close the panties, completely transparent. T-shirt in size, and the skirt is short. Sewn well. It went to dad weeks before Kaluga
For a skinny 3 year old girl size 100 fits you very fair
Super cute size such as
Clothing fabric for price is acceptable as market
T-shirt by poleister at 4 years right
The T-shirt came in size, and the skirt is short for 3 years
Very nice
trop petit
It's a small size. My daughter is 4 years old and she's very fair. But it's very cute the whole
ok
Buy size 4 years for 2 year old girl and it's small size if you can change it to me size would be appreciated otherwise it's beautiful.
parfait
Super Pretty
The costume is good in quality, but small. For a girl of 4 years ordered a size of 120 (5 years)-barely stretched.
Very nice workmanship
don't no yet
Suit of very good quality. Clear, bright pictures. At height 94, size 3 T loose, shorts just above the knee. On the full girl suit will sit well.
bom
It’s really cute. Pants are a bit see through
Very nice
The t-shirt is good, but the skirt is for 4 years old instead 8 years as described
excellent quality. size up one
Very beautiful the size corresponds to the requested one, i arrive before the date
Cute
was a bit small for 3 yr old, bought size3T but better for 2yr old
I ordered a 6, but it runs a little small. The skirt is see thru, so tights are definitely needed! but it is super cute
Super beautiful thank you
lovely!perfect!