SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bardzo szybka dostawa - ok. 30 dni. Produkt sam w sobie jest świetny, kręci piękne loki w bardzo krótkim czasie. Nagrzewa się niezwykle szybko, co jest dodatkowym atutem. Włosy po stylizacji trzymają się długi czas. Zdecydowanie polecam.
I loved it although it took so long to arrive but it was worth waiting for thank you
הבייביליס perfect and easy to use! The device הורוד small, no real sense how to use it
Thank you very much for the parcel. I liked the order very much, complete with gloves and an elastic band as a gift. You can set the temperature. I'm happy, I recommend!
Cool curling iron, heats up quickly, they get beautiful curls, as in the cabin, very satisfied with the order, thanks for the fast delivery and for the gift in the form of a hair gum
great product
The parcel was lost but I opened the dispute and I was returned the money
The order came pretty fast. For such money is a great curl. Quickly heated, easy and convenient to use. Gloves are complete with what you need, because the fingers can be very easily burned.
Bon produit
The curling iron is very cool and curled easily and quickly. Super!!!
Description of the goods exactly, the corrugated is small as in the picture, if you compare... I have enough. Heats up quickly, works well, without foreign smells. Result like With the store did not communicate, the order was sent quickly Order satisfied
Looks just like pictures and heats up very quickly! Took a long time to ship though.
Very satisfied, thank you very much))))
Nice set. The corrugated is small, just very convenient to make a root volume. The styling itself perfectly envy, for me it turned out to be the most convenient of all the variety that I have. Thank you very much to the store, packed perfectly.
Cone curling iron is excellent. Small tongs are very weak in power. Only for curling at the roots
Came with a small DeLay, heats up instantly, curls perfectly keep all day without varnish, includes a rubber band for hair and gloves. That's only the plait itself all creaks and rushes when it comes,
Excellent curling iron, the temperature is adjustable, quickly heats up. I recommend to buy. Will not regret)
very Nice
The order did not come, the store returned the money! Thank you!
I advise, a good thing
That's a great curling iron. Heats up quickly. Temperature can be adjusted. Maximum-230 degrees (in the description for some reason 210). Swivel cord fastening. The plait is comfortable. The temperature is displayed on the display. Twisted without foam and varnish. Curls keep well, but it still depends on the hair. Delivery more than 2 months, track track. It was packed in a bag of air chambers.
Very good n well packaged
The store sent the order 21.04.20, the parcel arrived at the Mail 30.05.20. The track was tracked. The description is consistent. The quality is good. The packed was good. No damage. It heats up quickly. There's a stand on the table. Curls hair great. I recommend this product for purchase.
Best bullfighter, I will put pictures of this one and loops he made me. Really beautiful
Super thank you very much and very fast delivery
Ordered on May 5, the parcel arrived on May 25 in Krasnodar. The packaging is good, everything liked, in the case has not yet tried, only from the Mail picked up) can add the review when I wrap the hair)
Shipping took a long time (60 days to London) but everything arrived and works perfectly!
It's great 8 min and you already have curls.
Excellent! Warm and curls very well! Exactly as pictured!
Thank you) very satisfied
i was surprised from how well was package so nothing to break.. almost everything except the ornament but its ok.. i would recommend the store
Everything is fine, as in the description, as in the photo. It came in less than a month. Well packed, all whole, no scratches. Quickly heats up
Everything is fine!
Was packed in an inflatable bag. No box. The curling iron is good, shows the heating level. Envy well. Included gloves. Thanks to the store for the gift (elastic). Corrugated small) baby))
Everything is normally turned on working in the case did not try to finish.
All class thanks
Everything works cool, ordered a set, well warms and curls, curling iron with a diameter of 19
I like it
The product is exactly as in the description while everything is good store cool take the stone
Very good and is doing the job thank you ,2weeks to Canada
Packing is super. with view all fire. My wife and children will like it, i think everything will be fine.
Much better than i expected fully recommended
The store is good and the goods are also excellent ..... it's all on time
Everything works fine. Thank you store
I order the second time everything is super! Everything works! Delivery is fast. The store definitely recommend, he is clever!!!
I received the order, checked, heated the moment, the gloves are bad, even wearing one on the other wildly hot. But in general, super. Plus as a gift cool rubber)