SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The backpack matches the description. The disgusting smell blew out for the day
It came to me relatively quickly, on the subject of covid 19. This great one has several very comfortable sections is wide. And it has good size and touch.
The backpack liked what I wanted. The smell was unpleasant, and so no claims)
For its price is not bad, it does not look very durable. It's taken a long time to get here, probably because of the covid.
The backpack is great, spacious. There's an unpleasant smell, but I think it'll get out quickly. They put the Minion keychain gift. Length-30 cm. Width-about 33 cm. A whole pile of notebooks fit. Thanks to the store for the lovely backpack. I'll order another one.
Nice bag but little smell on it
The order was made in early January. A month the parcel was carried all over China, as a result, somewhere she was whether proebb @ SE or whether coronovirus had her Ugandan. The store honestly sent himself again. Total 2,5 months (2.5 Karl) and she is. To my surprise. She's here. Delivery of Chinese Kimi snails.
Conforms to the description and price
Beautiful
Quality leaves desired better... but fast shipping, courier to door.
Good backpack for such money
Cool backpack! The quality is OK, externally more square than the picture. Wife is happy! Recommend store and goods! But delivery Ooo very long!
Very fast delivery to Ro! The quality is good. Recommend!!!
Thanks to the store for the gift...
The backpack is great
The item corresponds to the photo.
Super fast super purchase✌Took back on sale, with coupons came out for 520,92r. Happy and pleasantly surprised by the service. all the accessories work properly, inside a good gasket, also black, in the tone of the backpack, not a rustle, quite high quality. internal zipped pockets. The seams are neat. Ocean purchase! 555 stars!!
The store put in a gift keychain
The backpack is pleased. Order arrived in 18 days. There is a small smell, but not critical.
Good
It's terrible. Item not received opened dispute twice. It's stupid. In the end, the money was returned. Although I asked for the goods. Seller do not advise at all
The backpack did not come, the money returned
Everything OK. Thank you
The product is fully consistent with the description. Fast delivery. I recommend. the item fully complies with the description. the delivery is fast. I recommend.
Thank you. Happy with the purchase. Very nice to get a little souvenir.
Very nice
Thank you for present! It's not leaver,but very nice.
Went to Odessa for two months, very spacious goods satisfied
All Super! Thank you very much. Recommend it.
Goods Received thank you very much.
Pirkau 01.08 gavau 02.04. Kuprinė šiaip graži, talpi, bet viršus nekokybiškai pasiūtas, gamyklinis Brokas. Text taisyti. Pardavėjas bendraujantis. Pats pasiūlė kelti ginčą IR sumokėjo kompensacija. Rekomenduoju pardavėja.
Everything matches the description. Shipping is very long almost 2.5 months because 4 stars are a little present smell. Separately store Thank you for the little gift!!! Seller recommend.
The purchase is very happy. Comfortable, beautiful backpack.
Ordered 16.12 came 31.01 backpack such as the picture... Everything Super very cool yet store put a gift, keychain thank you very much seller to you I will still come☑️