SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in Moscow in 13 days. Super fast. If you have 46 size then I recommend taking L. I took M reading reviews. As a result, the strips for the chest are very narrow, and they do not stretch. Breast size I have 75B/70 C, depending on the bra. As you can see, it can be seen, and underwear and bra under it. Generally very spectacular dress. I will order size bigger. The fabric is warm, like thermal underwear for the winter, with garlic)
Quality is excellent
Awesome dress, ordered the smallest size, but still in the waist the dress was big, and a little baggy in the cutout. The length of the dress is optimal, exactly what I need. If anything, my height is 177
The dress is great for its price, the material is dense. Goes size to size
It took a while. But it was worth the wait, because the design is just as it is. The fabric is special and has very good finishing. Plus the exact carving.
The dress fits the description, I love the material that is very soft! A little tight at the Arms otherwise very good store, I recommend and sending very fast!
Nice material, fast delivery, very nice dress. than you!
Omg too beautiful
Great dress) just divine) one of my any)
The order came to the Moscow region for 3 weeks) the quality is good, pleasant to the touch. Size in size, on my 85-64-93 took S. Recommend))
Material-piliester, inside as if thin fleece. Size M, with growth 170cm reaches over the knee. Material width on bust small, sticking even discreet bra.
The quality is excellent. The dress is even a little warm. It reached for a little more than a month
Everything as described! Super! Thank you :)
Nice flexible sexy dress. The size is correspondent the description. It shows a lot of skin:-))) Thank you
The order went to RO for a month and a half, but it's because of the Chinese New Year. For your money dress is good, you can safely order. On the parameters of 86-64-90 the village is good. The only thing, on my height (161 cm) is long, I love it more. I'll put some stitching on.
Very satisfied with my dress Size M
Very soft in the inside and true to size
fits wife of 5.10" height
Very good the product, good quality and arrived in time
Dress very pretty with this, that strips which zakrywają breast are for narrow by what wychodząc in her anywhere bałabym up even raise hands for top to mind me out of these strips not wyszło
Very nice dress, I like it very much
In general, everything is so, but we have to thin before it. See all the flaws, well and chest, of course, in it for very bold outings
I really love this outfit
Very nice material. Good quality. I ordered xl for 165/75. It's excellent. Thank you!
Funny dress with fleece spraying inside funny
Thank you store! The dress came to Peter in two weeks. I have XS size sometimes s. Decided to order S and fit perfectly. The fabric is dense, the underwear does not shine and does not stand out in any way. Recommend)))
My favorite dress now!
Awesome quality. Thick thermic fabric. I loved it... it fits perfectly
Smooth fiber, very trendy. Love it.
Perfecto
Diga hrajt Fija
Great dress! Very high quality, soft, thick material. Warm. Fits great, very flattering. It can actually be worn backwards too and still looks great.
This dress is very soft on the outside and on the inside as well. I like the thickness of it because it blends the body's extra little bumps perfectly. Thank you!
Good material, looks like in the photo, just a little small where the chest but all right, thank you very much! Recommended: d
Cute nice material
love these!! I now have four colours. my husband absolutely loves them!!
Love the dress, very comfortable ,fast shipping, fast service, and not see-through