SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The boots are nice. The size came. Recommend
Boots of course cool. Only i ordered 37 size, and sent 36.they back to me, but i hope the boots are a little carried. Waited a month, did not receive, and i opened a dispute about the return of money. I was notified that the goods are already in the mail. I went to the post office and the number of the track-i found it. This is the first time, although i often order things. In general, the goods suit me.
Very good.
On the other hand for the too small tongue
Servem na perfeição, adorei obrigada ao vendedor. <3
Dakujem for čižmy som velmi spokojná
Thanks ;)
The lace is a bit short, and shoes are a bit tight on the calves. Can’t wear thick socks under it. Take two sizes bigger I would suggest.
At 23,5 cm took 39 size and did not lose, fingers almost in the nose pressed. Boots are simplety, but only on the way out to walk, the back can be said no, the fabric. It's not worth your money. No offense to the store. Tracked, sent the seller quickly. But the quality is not very (
nice boots
i love it!!
Boots for such a price are not bad. But on the hips wider than "i'm a tiny chinese woman, thin as a skeleton" will not get together above the knee, i will give to trim the length. Quality tolerable, but strongly smell, i hope, will fade. There is not enough length of the lace for the entire lacing, although there is no, my legs are not greasy. A little sticks glue at the sole. She took, mainly, for decorative purposes, they are performed entirely and completely.
There were no laces, the store returned some money, it is not convenient to remove them, and so very good boots)
I love the size and size of the shoes
Super
Very cool and fast delivery, thanks
Dakujem for čižmy objednala Som about číslo vačšie su me akurát, Som velmi spokojná su krásne
looks super beautiful!