SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super, polecam !! :-)
Beautyfull
Ik maak hem open en de stof voelt erg zacht aan. Ik wilde hem even goed bekijken en zag gelijk dat er een ladder in zit zie plaatje foto. Ik heb er nu niets aan en ik heb gevraagd om een nieuwe te sturen.
Nice dress, it looks like the picture. Take your size!!!
Very beautiful am happy with it
This is very cute. But when it arrived the material smells like cigarettes.
material is very soft and very beautiful...i love it
Beautiful product but XL fits well. Length 1.65. Weight 75kg. Sending time en about 1,5 months.
I loved it.
it looks beautiful it's a lil big but I'll make it fit
The dress is perfect ...but delivery was so late almost 2,5 months to Greece
He didn't arrive, but they returned the money.
I love it . But I took a bigger size than me
The dress is overwhelmed. It is the same as in the photo, perfectly sits and looks sexy. I suggest you buy it boldly. The store is sociable, will help in the choice if you doubt.
Very good a little big... The French size for me would have been enough (L)
Very nice, I love it
By cons I ordered with the sequins and I received the model without...
Wonderful recommend
It's OK for the price Thanks
Fabric Other
Delivery fast. The dress came in 12 days. The track was tracked. Packaging is transparent package. Many have probably seen such beautiful pictures of sparkling dresses on Ali, but not everyone probably knows how it really looks. Well, first of all, I would say that I expected the worst option. But the dress wasn't that bad. Although the model itself is indifferent if honestly. These piles of ties are unclear for what) on parameters 93-72-97 and growth 169 took in the largest size of XL. Although it was boldly possible to take L. Because the stock in the waist is decent, and it stretches very well. The material is synthetic, to a extent dense, does not shine. Pretty high quality. Decorated with small sequins. Of course, it will not create such a brilliant effect as in the photo. But it still shines. The color is different too. Live it is brighter.