SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mažesnė in atrodo photo. Bet kokybė gera.
The backpack is quite decent. Quality for this money corresponds. Size as in the photo of the store and in the reviews.
The backpack came very quickly. Before that, SPB delivery was about 2 weeks. Very light, lightning all work well. No foreign smell. See how long he can last. In general, the order is very satisfied. I recommend to order))
As in the care of. recommend
Delivery about month to Hmao. Soft suede skin. No smell. Packed was in a simple gray package. Nothing was put inside, and he crashed. I had to get him out of it. It would be nice of course to put the air bag in the bag. Looks like he's done it. Straps somehow slip off their shoulders. I usually wear backpacks norms, and it is not possible to go right here. The castle is clepenky. You won't untie or fasten with another hand. It is necessary to hold one side of the zipper. In short, I'm not happy. It would be better 400-500 R added and issued another higher price. The uniform holds bad. More Less looks if you fill it, and if you just put the phone and the catchel. It hangs like a formless bag. And why I expected it to be a little more. Another of the cons is a very crisp lining. Really very loud crunch. It's not nice. I don't even know what this crunch looks like, little pockets inside. Stupid. IPhone 11 Max does not destroy. Have to throw the phone in the common boiler that I do not och NRA
I have already ordered 2 times. Great backpack for your money!
Good backpack, but the A4 will not fit, and I would like.
Everything is as in the description. The backpack is good ..!!!! Seller recommend.
Good quality, thanks
The bag is good, the color is beautiful. Taking into account the discounts came out for 600 with something, in general for such an amount is normal. I did not like only inside the material, peeling just like this, I think it will crack quickly, well let's see
Great backpack. Previously bought in beige color, now ordered also in gray. Fast delivery.