SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень крутой набор, тёплый, мягкий, не калится. Пришёл за месяц, больше двух недель на таможне висел. Посылка отслеживалась на всем пути. Заказала сначала светлый, но вовремя передумала на чёрный, написала продовцу, и он моментально отозвался и прислали чёрный. Мои размеры 89, 70, 95, рост 169. Спасибо, рекомендую продавца.
Everything is fine, just a little transparent.
Is beautiful
Thank you, all as in the photo, the fabric is warm, soft knitting.
The dress is good, soft, for warm weather. I liked it very much, I recommend
Amazing fabric and fits very well! Highly recommended
Did not deliver the parcel. They got the money back.
It's like it. Very comfortable and warm.
The quality is excellent, the model conforms to the description. Recommend it. No odors, delays and any defects.
The suit is good, extraordinary. The size perfectly fits 44-48. Height 163 cm (100-86-100). After washing I add the review.
The dress was not sewn under the armpit. The quality is good. The store returned the money, not tracked.
Three chic
Great, beautiful as the picture, thank you
Super, the quality is satisfied.
Nice suit. True dress is different quality from sweaters. There was a small number of threads. There was no smell. Fit for size 42-44, no more. The only minus-did not find any labels indicating the size, composition and recommendations for care. That's all right. Order boldly.
One size for slender girls 44 size is very large
Equal to as shown in the photo, same color, exact size very nice thanks
Sweater Ooo very thick. The dress will be a little small. On the size 42-44 was taken M, quite in the hood and short enough.
Nice suit
Unfortunately the product did not come, but the store responsive money returned in a couple of days. Ordered before the new year at the end of November, probably so did not come. Store trustworthy already ordered there. Four stars as they responded quickly.
Everything okay
Cute
Thé fabric is not very good quality. After washing it changes. But the set design is beautiful. And it came very fast to Belgium. Even though I don’t like the quality ...
Looks very beautiful, so soft to the touch.