SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Внутри очень грубые швы. Покупали на первый шаг, но как в таких ходить малышу♀️Но носим, пока только пробует вставать на ноги.
Excellent sneakers came up
vibrant colors, they are absolutely adorable!
Rewalacja. I'll get back after another sizes when son podrośnie Napewno.
Rychle Dodani, 15dni, material of super, no smell
Very beautiful and terrible I will ask again
Ze lijken nog iets groot (dochter is 16 maanden, maat 19), maar prima kwaliteit leer, geen nare luchtjes.
Th shoes look like in the photos, the size is accurate. Also, it was the fastest delivery of anything bought on aliexspress - 10 days from the date of the purchase.
Nice shoes. Came quickly enough in 20 days. Which was not particularly surprising by the state. By mail, and through the Polish company was handed over to the Czech private postal company. Quality is good, boots are beautiful. In general, the purchase is satisfied)) Thanks
Paráda
It looks lovely and nice colour. Delivery was slow but I ordered during covid and it still arrived, so am happy.
Perfect!❤6x ordered always within 2wkn delivered!
very good product! thank you
Comfortable lightness like in the picture, size fit. we are satisfied. thank you
This is the 2nd pair I ordered love it real leather only the color will come off after a while cause of crawling. 2nd photo is my first pair and in use for 5 months now and still fit.
Quality is good
I'm very satisfied. The item came in time and in perfect condition. The quality is as described. I recommend the store and give him full 5 stars!
Excellent slippers, made of genuine leather. As in the picture, I did not even have time to shoot new ones, immediately began to actively wear. Over time, the paint went off a little, I wash in the washing machine by 60 ° C. After washing dries for a long time, more than a day. Came quickly, in 2 weeks, ordered 3 more pairs, we wait. Definitely recommend.
Received in 3 weeks! Conform to the image! Has no smell
ok
Great. I‘m buying it since my daughter was about 7-8 months.
Kicsit elhúzódott a szállítás, de szuper termék
Joli stronger odeur.
Order 01.28 arrived 02.19 in Alberta Canada. Good quality!
High quality
Well received more than tested
these booties are beautiful and look exactly like the photos.
Top quality the best slippers for toddlers!!
These were sent to my grand baby. They are adorable and very high quality. I’ll order another pair. Comfy but stay on my granddaughters feet. Size 5 fit 20 month old baby girl perfectly.
Good delivery! We're gonna test all this now.
Runs big
exactly like photo!
Very good quality! Very fast delivery!
Good quality
Extremely fast shipping
I like the material, it's very nice.
Very quick delivery, less then 2 weeks!
Very nice product and good quality