SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dress a bomb, but there are also cons I wanted that the lining was thicker, well or at least-more lazy, or popu can see the guests took the size L, parameters height 174, Weight 62 kg. Recommend!!!
Super equal the description;)
Not satisfied
It's fine but the L is like a M of small Europe
Very good! Perfect! Thank you very much!
Beautiful dress! Arrived early. Loved
The dress is overwhelmed)))) I really like it))) the only thing, it wakes up (but it's not scary, I think it's the edge)))
A beautiful dress, it turned out to me little (on the parameters of 86-65-88) I order a size bigger. So that the cut was in its place, and not completely bare leg from the hip itself.
Thank you store the dress as the picture suited by size
I measure 1.75cm and weight 63 kg. I asked for size l and I'm doing perfect, only the sequins sting a little bit but it can be supported. I arrive in 10 days. I advise it.
The dress on the height of 174 is short, not to the floor, and the bottom on one side lower than on the other, if aligned and trimmed will be even shorter, otherwise very beautiful, the quality is good
magnifique
Dress beautiful, delivery fast, quality good
Thank you very much! Very happy.. Very fast shipping and the dress looks great on me. Thanks again
Delivery fast month and for the holiday delay was with sending and SO 2 weeks Super dress all as in the picture but the size need more i m ordered L perfectly sits recommend store
Perfect
The dress came, everything is super, very happy with the purchase. store recommend
beautiful
Ordered for the performance to shine beautifully. Before I read the reviews and reviewed the photos of buyers. Round neckline. It's not clear why. At height 175 cm length to the floor. Maybe I'll attach a photo later.
Neckline as a cut piece
+
The dress came in three weeks. Liked it, lots of sequins. In size and length is good. The only drawback is the lack of a lock, on the dress in a tight it is simply necessary, without a lock it is difficult to tighten. And somehow strangely made neckline. I will stitch a little neckline, too deep. He liked it.
Not very
Excellent, it's as shown in the picture, it came in due time, thank you very much.
Dress on size 46 ...... slit large, more thorny. I'm not in the mood