SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really nice dress, fast delivery.
Идеальное
comme sur la photo merci
Delivery 20 days. Elastic, but narrow. Quality is good. Thank you. I wear 42-44
Size S falls as XS
The dress is beautiful, on 46 size of the village as Wow, looks great.
Super fast! Altai territory, in two weeks, just a bomb!
The dress reached Severodvinsk in about three weeks. The fabric is dense, smooth, shiny, the quality is beautiful. On its parameters 87-73-100 took L and did it correctly. The dress was hard, but still. Tightens each fold. Therefore, if anyone has excess weight or not quite an ideal figure, then wearable panties to help. In general, when ordering, keep in mind that the dress is very narrow, it is better to take two, and better three, the size is bigger. In general, there is no claim to the order and store.
Super quality. Like the picture. Shipping almost 2 months.
The dress is good, terrible little. In my 42 ordered L. The parcel came super fast, even surprised
It came in less than a month in Moscow. The fabric is pleasant to the touch. It is sewn neatly, although the front of the strap is a little crooked sewn, but it is not particularly noticeable. Approached the parameters 89-72-92. Back to back, but I like how it fits. At a height of 168 just below the knees. Recommend.
Nice dress! The fabric does not stretch well, so after reading the reviews, I took M and not in vain. S The chest would generally flattened.
Product unfortunately did not come☹*, Very sorry, so waited, upset honestly, but the store is responsible, the money returned.
Good, beautiful dress, very tight, bad stretches, dense fabric, at 87/67/97 took M-ku, in principle, normally
Super, perfect. It pulls well, but a little tight. Makes a beautiful figure.
Midi Dress about fire. The figure sits well even tight but I think it's for the best. K could be taken to a size bigger, but I think the chest was hanging. For such money dress chic. And most importantly, it does not shine. Order courage.
This is dress is amazing fits really good I love it so much, doesn’t have much stretch to it , but other than that it hugs the curves I love it
It came very quickly. I wear size C, but TK I have a big chest, I'm a little uncomfortable wearing a dress. So it is better to order M-size .. Nice, great dress! Recommend
Magnifique
Good dress, a lot of stringing threads but it is easy to fix. Thank you to the store.
Thanks good quality
The quality is good, but the size does not match, at 46, L is small, it goes to Rus. 42-44.
Looks just like the dress on the mannequin.
Super dress, came in a week, I'm satisfied, the quality is super, well stretched, recommend
Very fast delivery to Kirov region. Having read the reviews, took one size bigger. In the darkness turned out, but nothing terrible, even more spectacular looks
Too shiny and the size M hardly stretched, and in the dressed form is good. But it's hard to dress and take off.
Super nice dress!
Dress Super Class fit perfectly
I wear Xs, but s barely hit me, not comfortable
Super!
good and nice dress ❤️
It's awesome
Very small. Parameters of 85-65-95-m in the Hood siilly, take better l
Nice dress. Ordered M (breast-90, waist-66, hip-91) came into the tight as I wanted. It's pulling hard. Does not shine
AND igual a photo!
Very pretty dress, it came pretty quickly. I'm happy
L suitable for our 44, no more chest up to 95 very small size
VERY HIGH PRODUCTS. I' M IN LOVE IT
The fabric is beautiful, the dress sits well, looks awesome. but when you walk a little bully
It is so good ! I bought for my mom but I think I will order one more for me
i love the dress
In general, the dress is good)) stretched hard, but sits perfectly! Parameters 84-66-89 even the bodice pushap climbed))) does not shine through)
Take a size above your otherwise square!!!!
Generally good, the fabric is pleasant, the size is normal. The main thing for yourself to flatter))
She fits me like a glove!
Take two sizes above. Perfect very pretty and as in the photo. Reliable store
Received within a month, the product liked, i recommend. Register with the link welin. Ru/cash (you need to remove the gaps) and get up to 18% back from purchases.
Gorgeous. But small. According to reviews took l at 89-65-90. The village is perfect!!
Nice dress! The fabric is very pleasant, does not shine through. Because of the density does not stretch especially. Take a larger size. I took l on my m, the village back to back
Arrived in two weeks to Brazil! Loved the fabric! 1,60 tall and 65 kg, size L.