SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
177cm ūgis, 94-81-104. Puikiai tinka. Aprašymas atitinka. Man aukštam žmogui galėtų būti ilgesnės rankovės bent 2-3 cm. Šiek tiek persišviečia. Rekomenduoju už tokią kainą!
It fits perfect. I will order from you again.
Came for a month, purchase is satisfied. size S at 42-44, height 150 cm
Very trendy design and my girl likes it.
The jacket is not warm, raincoat. Size L on og 90, not much loose, but it's better than short sleeves. There are rubber bands at the bottom can be narrowed. Came the jacket is all in threads not circumcised, if you pull the thread, the stitch is torn, this opened a dispute, and some of the money was returned, so I'm happy. There was a jacket 3 and a half months.
Excellent quality, well sewn. The size is the same.
With small difficulties but the parcel is delivered the quality is excellent at 46 and the growth of 160 just thanks to the store for his diligence and tactics in correspondence recommend for all 100
The jacket is good, but it came with white lining, ordered with black. The only minus, and so conforms to the description
Excellent
Canceled shipment immediately after shipment. The store returned the money without problems.
Very pretty, I arrive earlier than I pointed out.
Like norms
Delivery is very fast despite the coronavirus. The quality is very good on both sides. I recommend the product and the store on my dimensions og 110, about 116-upside down, especially in the hips. If you have large sizes-it is better not to take, do not fasten.
Good jacket, windbreaker from raincoat, can be worn in the rain. I just liked it. Thank you to the store.
Jacket very liked on size 50 very even soled
Ordered a skinny girl 11 years of medium growth, turned out to be great, it was possible to take a smaller size. Quality liked, thin windbreaker
Thank you.
The jacket is gorgeous. Material, very nice. Does not get wet. It came in three weeks. No smell. I advise you. Color as picture
Exelent shipping service and arrived in exelent state la chamarra!
The quality of the jacket is good in terms of look and dress, especially since it has two different faces. On the whole I liked it Thanks to the store ❤️
Windbreaker is good but thin
Product quality surprised me, fast delivery, all perfect.
Jacket is super. Came in a package, no odor and no marriage. Two-way.
Nice jackets, a little shorter than expected but I loved them
Super jacket!!! Delivery is very fast, all tracked. The size is excellent, the only bit tugovato in the hips))))) but it's not scary, a little raise up and everything.
Many threads
Quality was good. Very good graphics. There were some places thread was bundled up and frayed. Sizing was right for US.
Normal windbreaker for this price. A little thread stick out
Thank you store.its beautiful.im size m but I took size s and it fits perfectly
The jacket reached for a month in kazakhstan. it was sent quickly. Track number is tracked until the delivery. Quality is good. The seams are even. At 48 size ordered xl came well, a little in the shoulders of the bolshevat, but it's not critical. Two-sided jacket. Everything corresponds to the description. Thanks to the store. I recommend the product and the store. We will order more.
On height 164 and weight 58 took m. Somewhere i had to cut protruding threads. I liked the jacket, for windy or rainy weather, i recommend. Delivery to rb 16 days.
Very nice product, i recommend.
Very good product
I like the jacket, the color is just like the one shown here. Good product, i recommend. (the only problem i found was that of the hoop/image/)
I order a second time, and as usual, everything is fine, and the quality and delivery. Thread sticks out a lot, but this question is not to the store, but to the manufacturer. I recommend both the seller and the store.
As in the photo, for this price more than. the quality is tolerable, the threads stuck out, but cut and normal. it is inconvenient that the pockets seem to be turned out a little, but everything justifies the price. on the parameters 170 68 kg 98-78-98 for me the size xl is good, the sleeves too. came very quickly.
Windbreaker is good, came up perfectly. Double-sided. Thank you.
16.06-17.07 to yuzhno-sakhalinsk.
Ordered 23.06 came 15.07. I ordered for pink, but i will wear more black and white side. For your money is excellent. Convenient. On me a large (48) climbed and the village is normal xl .. Freely to wear something under the bottom. Thank You