SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag backpack super, store good
Horror as long went (
All super
The backpack finally got to me. 43 days. My laptop 13,3 sits in it well. Only here are the locks.
Everything is good, the backpack is not bad, but I think that the price is too high: the threads are stick out and the embroidery leaves much to be desired. The material is good. Without smell. Delivery took a very, very long time, but there is no store's fault, he sent right away.
Sorry. That you didn't.
Quality is good. Before moscow came in a month. The track was almost not tracked. Delivery to the door. I recommend the store and the product.
Backpack is just great! Bright, comfortable, all as in the description) handles look durable
It took 1,5 months to eagle, when it was in moscow sent sms with a choice of delivery. The briefcase is bright, odorless, but on the cat there are extra white threads.
For quite a long time there was a package to yekaterinburg, threads stick out everywhere from the portfolio, but for its price more than excellent
Minus long delivery, and long went to china in russia sdek delivered very quickly and directly in hand Backpack as in the picture, bright, looks durable a4 format easily included from the negative-there was a smell, but these are trifles, flimsy look keyrings with a zipper, fall off exactly, and no pocket for the phone, it is really sad and not convenient, lying with all sorts of trifles and scratching
Backpack is nice, looks like the picture, video. The material is not very thick I thought it will be little stronger. The delivery time was very long I ordered on black friday and came 23. february, imposible to track order kept showing chinese post site I couldnt really understand. All in all good buy for good price!
I'm happy) the material is dense and high-quality, all locks work, the color is bright)
The backpack is good. Bright, roomy. Lightning works well. Only walked very long. Almost three months. And this is sdek, not mail.
The backpack is cool, well sewn, there are no threads sticking out. Shipping is very long, more than two months