SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect.
I received my backpack, 3 weeks delay, it's not a problem as long as I have my product! :) I recommend it.
Perfecta
Really good store and came mtooo fast loved
I am very satisfied. High quality goods, consistent with the description. Thick, slap-up material. You can use it as a backpack and as a bag. RECOMMEND!
Everything is fine. I use the second day, at work. Very roomy. Not quite enough offices, as in the last bag, but to this just need to get used to. Cool thing, i advise everyone!
An excellent option for travel, the dimensions fully meet the requirements of air transportation, the capacity is certainly small, but it's hand luggage. The description fully corresponds to the fact of the goods. Delivery to omsk 2 weeks. The store responsibly approached the order, thank you.
I reached irkutsk for 3 weeks. Made soundly, qualitatively. Jambs did not find.
There's vision is OK. Good things, thank you
Came to the ecb in 10 days. Quality is very good.
Delivered quickly, on the 19th day the parcel came, thank you! The quality is good, the material is dense, durable, but as a cloth and does not hold the shape of the backpack, if there is little to put in it, it will crumble and not convenient There is a zipper on the side, which is not convenient there, something to put.
I take the third. Everything is fine.
THE Office took update Q had arrived was the agency and found to search with the postmen. The mail should hire more funcionaroos. Arrived within 35 days. The product is a little smaller than the image appears, however is very well done. Recommend
Bag super!!!!
Good quality, fast delivery
Sim.
At first glance the bag is of good quality. I hope in the application also will not disappoint. There are no complaints to the store, the parcel was tracked all the way. Thank you.
The backpack is very cool. Yes, small, but still happy as an elephant. Lay in desires a year, at discounts for 1800 decided to take. I did not regret it!
Came to krasnodar very quickly, just over two weeks. Quality is decent. Backpack bag and really versatile. I advise and recommend. The weight of the backpack is 1.35 kg, for those who want to use as a hand luggage in the plane-in size passes, and in weight themselves pretend.
Everything is fine such a product costs its money quality and design at the height rarely you can see such quality the only thing that did not suit the shoulder strap is not in the middle of the expander although the belt itself is very wide
Quality is excellent. Only was not ready for such an original backpack, you need to get used to it. Seller recommend
The quality is excellent, pay attention to the color-it is different. Others in the comments have a photo.