SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice and quality good.
Hermosa y llegó en 20 días
It's so cute and functional, big thanks to store, but it took a very long time, about more than 4 months
Первая вещь с алика КОТОРОЙ Я ДЕЙСТВИТЕЛЬНО ОЧЕНЬ ДОВОЛЬНА! Брала что бы ходить на работу, ибо от сумки тяжелой болит спина. Вмещается все: огромный портмоне, зонт, контейнеры на обед, ноутбук, косметика таблетки и прочая мелочевка. Очень много карманов, на спине сидит очень удобно. Сегодня попала под сильный ливень... Вода скатилась капелями, ничего не впиталось, сухой! Покупка стоит своих денег.
Quality is good, the material is decent, looks good
The backpack is good, but the delivery did not arrive on time. the goods did not bring home, although they should have.
I am satisfied with the article, product arrived earlier than expected, and conforms to its description to see with time :)
Very good backpack. A lot of pockets, we can organize in things. Excellent quality.
Советую
Super
Рюкзак классный! Нам ооочень понравился, продавца рекомендую.
Naplichnik, all the yak in description. Єдиний недолік-delivery termn, the biest of two cities плиplilo to the Ukraine, and the same is true for Ukraine.
All right, great backpack and arrived a month earlier than expected
A good backpack
Spacious, not small. ordered 15,6 inch.. Looks not bad, the color is tender than in the photo of the site, not a funny pink, and a gray shade, which is a little upset, but the daughter likes, so this is the main criterion, although, also noted, what I thought would say would be brighter... thank you. All good shopping.
Very wide, the computer fits perfectly 15.6 inches. I like the color very much, very well finished. It's worth it.
Good backpack
very good quality! did not expect that, really nice. My computer fits perfectly and it definitely is water resistant!
Excellent! Great quality, well made, durable, many pockets and quite large, flawless finish. Recommend fully.
got in time, great quality !
Because of the fact that from above it is square-it looks somehow cumbersome. I ordered the smallest size, but it feels like they're all the same, and these sizes are written purely for the assortment, T. K. My laptop is 13 "there just hanging out. And the old ancient laptop of huge size fit normally. Take with you on a trip or something dimensional to wear-just right!
Very pretty!
Backpack Super. quality at the highest level. Delivery a couple of weeks to saraakov.5 +.
The goods are satisfied, the backpack is good, all the locks are reliable, quite roomy. I bought just for a laptop, you can even throw something else into it.
Look exactly like photo really good quality. Shipping took foreverrrrrrrrrrr 2 months I believe
The backpack is nothing of the other world, but my daughter liked it and for what it costs, good value for money
Very good! Exactly as pictured. Super indicate!
Thank you very much to the store. The seller did not communicate, there was no need. The goods came in whole. Recommend the seller. Thank you very much for your work. At last I got my bag. So I'm very glad of it. I recommend you the seller.
Good stuff. It's very roomy and I get well. Recommended.
Thank you.
Wonderful backpack.
It's okay. The color in the lively darker and looks... The advantage is that he's big. I'll wear it. I expected of course a little more