SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shoes fit perfectly and look exactly like the picture.
Sneakers went for more than two months, but the wait was worth it. Daughters really liked-light, comfortable on their feet. I order the second time. At the first pair after half a year of constant socks cracked the sole in half. But they decided to order another pair-they work out their money.
Excellent item, fast delivery, the sizes are fully matched. Thank you very much. Recommend for purchase.
ONLY RATED 5 STARS TO WRITE REVIEW!!! NEVER RECEIVED MY FREAKING SHOES!!! THIS IS BS
Croses are cool, it's convenient to walk. Consider only that malomerki: at its 38,5 ordered 40-just approached
Goods as in the photo. They took in size (slightly small, but bearable) it is possible to take on a floor size larger. On quality-corresponds to the price, compare with any original even there is no point. In general, not bad. As will be worn, it will be visible.
i ordered the shoe thinking it was gonna be black, white and grey. The shoe is more of a nude, black, and white but very nice. Wish i went up a size, my toes is at the top of the shoe. Beautiful shoe
I love it
Delivery was very long because of what I ordered in Chinese New Year, and then quarantine... Despite this, the store always answered all my questions! For this separate thank you;) sneakers cool, light! The truth on my Russian 38 size took 38.5-turned out to be great!!! Take the size in size, do not miss!
Like! It’s my love. Thank you
Size in size, and gift rubber put, thanks
good
Bien
very good
Beautiful and light and good quality
good i happy
Very class but I have 41 he send me 40
They're bomb! Took the largest size at its 40,5. Perfect! Look miniature, light, bright. Thank you very much!
Love them second pair
As in the photo. Delivery about a month. Quality for 4. appearance for 5 +
beautiful shoes
A little bit too small for 39 size, externally beautiful
Excellent sneakers. Everything came up.
They are awesome!!! So bright, soft and comfortable. At 37 russian ideally sat down. My favorite cros now.
Good sneakers, threads do not stick out, seams are stitched. Nobody believes that they bought them inexpensively
i am in love with this shoes
Beautiful shoes and size is normal
Everything is super! Wife liked, the only bit small (((order boldly for a larger size! And so super! Thank you)) by the way in 1 day i ordered 6 things the fastest delivery from this store!
Very nice small size
Superb shoes I love clean beautiful finish no smell I recommend 100% and thank you to the store for the small gift