SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pants norms took l I came up normally but I have to turn. I 've been chasing them for several months in these pants attached
Very good material (expected worst) cool pants, I advise everyone
it came faster than expected and they’re really soft :)
thanks
10/10 would buy again!
very nice quality. soft. I hope the print stays on after washing
perfect
i love these pants. they are extremely accurate to the photo and i would suggest buying them :)) i am 5’5 and weigh around 90-100 and got a medium. it fits perfectly!
Invited for my mother ולאחותי and it's just perfect! Invited another כאלה for friends ובישבילי.
Good quality
There was a delay in delivery, asked for an extension of protection, the store ignored, the product is all OK.
Pants norms) but more this store will never order 84 days on the way... Of them two months the parcel spent somewhere between "shipped from China" and "customs of the Russian Federation". Twice communicated with the seller, and both times only through dispute! The first time in 5 days before the end of the protection opened the dispute, since the order did not come, the seller extended the protection, but!! In the reply dispute wrote that he asks for a little more wait and offered to return 0 rubles! More accurately, if you accept such a proposal in the dispute, you will not receive anything, in case the parcel does not come, and can not open the dispute again! So I canceled it. Second time again, 5 before the end of the protection wrote to the seller asking to extend the protection, he ignores me two days, and then I again open the dispute and again everything as was described above for the first time.
Amazing quality!!! super comfort table and fits absolutely perfect
Très long
I ordered the size M, I have a height of 160, the quality is super, they are just perfect I adore them
Normal
As in the photo, good fabric and very comfortable, match the size.
Great I love it very much. I am 1m65 for 40kg and it is perfect. I was afraid that the washing machine the lettering leaves but not at all.
Pants are really working, came weeks for 3. quality is good
Unfortunately, the goods did not come, the store is very pleasant in communication
Very accurate, super comfy
Great! Wears perfectly
Very good material, I certainly recommend
Pants are super cute and so is the material. the only issue was shipping time but then again I ordered around the main time this whole pandemic thing started so that probably had some influence on it.
Very nice
My daughter is happy! Thank you! Quality is good, delivery is not longer than a month!
Fits perfectly I’m a medium but I went with a large so it can look like the pic . I love it feels nice .
I ordered in January, but came in June, so also with a hole
Size M represents the measures given by the store, when washing it there is nothing wrong with the letters, and don't fluff. 10/10
They are actually really cute and they fit well