SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
спасибо! все отлично.
Отличное качество.
суперский рюкзак! качество отличное
Уже второй рюкзак,для друга. Отличное качество и доставка не сильно долгая. даже в корону.
Рюкзак шикарный,лучше чем на картинке(черный)
Very good. Good quality.
Looks superically, let's see how it will be in use.
Рюкзак суперский! Отличное качество, всё замки хорошо работают, много отделов и очень вместительный. Кодовый замочек лежал в кармашке, миниатюрный. Сыну очень понравился. На школу жалко, будет с ним ездить в отпуск и на соревнования. Продавцу огромное спасибо. Рекомендую товар и продавца, не пожалеете!
Рюкзак отличного качества, рекомендую
офигенная сумка.большая и вместительная
I took it as a gift, I do not know yet
Very fast delivery 3 days. The backpack is excellent without defects. The material is dense, it looks very high quality. Lots of pockets. In the kit there is a code lock. Seller Thank you! I recommend to buy.
The goods came quickly. Magozin is happy. Corresponds to the description
Very fast delivery. I ordered two, different colors for myself and my son. Have arrived different delivery services. But one day. All in the best form, sewn soundly, a handle with a steel wire rope. As a gift, a code lock. Very relevant in school in modern realities. The store did not write, there was no need. The order is executed quickly, clearly and neatly! Recommend.
Great backpack! Expectations were met by 200% producer recommend.
Отличный рюкзак
хороший рюкзак за свои деньги. Покупала для ребенка школьника. Единственный минус- мягкое дно. Пока в деле не использовали, но думаю что тетради будут мяться. Привезли на 4-й день до квартиры курьером
Все соответствует описанию. Из пожеланий можно было бы дизайн верхней ручки немного изменить т. к. ручка резинка слабое место и со временем порвется. Но в целом всем доволен. На вид качественно сшито. Сама сумка вместительная карманов и отделений много.
Всё нормально
Brought by courier the next day after the order, the backpack is super
Thank you so power Good quality
Thank you very much! Grade Parchase and good quality!
Спасибо, отличный рюкзак! Супербыстрая доставка!
Отличный рюкзак) В Украину за 2 недели, Мистэспрресс. Спасибо большое продавцу!)
Lots of cormach-compartments. Excellent backpack delivery in Russia took a week
Excellent backpack, I recommend it to everyone. Pleasant bonus-lock as a gift.
A wonderful, high-quality backpack. Delivery to the house in three days.
Рюкзак очень хорошего качества. Вместительный, много карманов. В комплекте замочек, есть разъем и шнур для зарядки. Доставка курьером за 4 дня до квартиры. Товар и продавца рекомендую.
Very good quality goods. Perfect workmanship. Recommend
All are very fond of again
I ordered 08.07.2020 from The Courier 10.07.2020 to St. Petersburg. Backpack fire, took as a gift.
Great backpack
Backpack quality! Very satisfied, I have no complaints. 20.06. ordered, received 09.06. Saratov region
Great backpack! 3 days delivery to krasnodar! I was worried that it would be small, but the capacity is very good. I liked the quality-it does not stick out, there are no curved seams, the locks work great.
Put very quickly! The product fully corresponds to the description. Backpack of very good quality! The store is responsive! I recommend!
April 4 ordered, and 12 received. G. stavropol. In my opinion, too large holes of ventilation on the sides, in 1 cm diameter.
Customs counted a large customs clearance, after that (at my request) the store sent the backpack to another name, eventually received a little later, but without additional attachments
Excellent backpack, excellent quality.
In ukraine 11 days. In a simple backpack of no mistakes, in the future. Packed with good. The castle of yaky in podharunok niyaky, the shackle of plastic, to reinvent the strongest onslaught, clean for a tick. I recommend the product and store.
good backpack
Very decent backpack, thank you.
Amazing! Quality at altitude. Backpack to ecb flew in 5 days! But 17-really big!
A little more than expected, but liked))
Perfect !!! Very good quality
Super quality excellent and very fast delivery about to the door!!! I recommend
In the photo, the backpack seemed more. And bought the same as me. Обидно…
Backpack awesome!! Delivery for 2 days by courier home!! We took it as a gift, now we will buy it for ourselves. The store and the product recommend definitely!!!
Very fast shipping, the product looks good
Delivery to st. petersburg-two days by courier directly to the address. The product corresponds to the description. The seams are good, the threads do not stick out. Code lock included. All ok. I recommend.
Spacious, but not too big. Fine for the price.