SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5세 6t 길이는 맞으나 통이 큼.. 보통체격인데 다 커서 옆에 바늘로 꿰매서 입힘
Super fast and nice, what I expected!
Super fast shipping, I received it before 2 weeks, very good quality/price
precioso y súper cómodo
Very good product, excellent quality. Came very fast too.
Just like the pictures. Everything ok
Estupendo
my daughter loves it thanks
It's the third suit I buy, and I really love it. It looks great and is super flirty!
Great Super recommended I ordered one size more for my 4 year old girl and it's yours
Order on June 2, received on June 22 There's something big left but it's very nice
thank you
Perfect, good quality and very fast
This 2pcs is beautiful my daughter is going to love it for her birthday :) arrived quick
It's beautiful! Super fast shipping
Excellent suit, size 4 T approached the height of 98, you can more. Sewn well. Thank you
Great for the price you have
For the price you have it is perfect. Thank you very much.
Complies with the description
All smoothly and fast. Fit for female child size 110.
Beautiful dress I love
Just like in the picture! Good quality! Recommended!
Very good only small size
I arrive in time and it is divided!
as the picture. very cute my kid love it
Beautiful
Very nice.. The girl in love. Encamped US lknda quality. Thank you
Excellent purchase. Good store
All good
Perfect flawless perfect thank you
The suit is too beautiful
Good quality, very fond of
The goods are very good and inexpensive.
Not bad. It's much better than imagined. The quality is OK.
fast service, item exactly as described. good value
Thank you very much .. i love it
The item arrived really fast! It is very well made and beautiful, with wonderful colors. I definitively recommend.
For the price AMAZING my daughter can not get enough of it. Shipped in a week I was so shocked when I got it in the mail. Love it
Nice castum
love it super cute my niece loved it
Shipping very fast. Good weave, skirt a little short
Cool suit, but wide, it is necessary to sew gum. And the skirt is short
its great look perfect!!! 3 weeks.
Perfect
It's beautiful exactly as the picture
Exactly what the picture shows. I ordered a size down so it was a little more fitted. Daughter usually wears 4t I ordered 3T and it is the perfect fit. Hits her at about mid shin but makes it easier for her to walk.
Costume super, this size is such 116;) daughter super happy for the money really worth
Cute! Fast shipping!
Excellent quality and perfect fit
A+++ store !!!! Shipping was fast! Tracking number works! Looks gorgeous thank you.