SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Correct description of the article, as in the photo
Order size up
Nice boots, size is perfect.
If you have big legs like me they will be extremely tight
Beautiful boots. The material is thin.
Cute , if you have big thighs dont get it , it will not go all the way up, it will crease. But mines fit gotta almost didnt. Im 5 ft, 130lbs
the boots are great! I have small legs and they fit perfectly, any bigger and they wouldn't fit
to small in shaft
Beautiful! A little narrow at the thighs, but very comfortable, I'm delighted
Consistent with the description, Pretty Thigh high and I'm super happy. I recommend them and I will order a pair.
My second order and I'm happy thank you are beautiful
They are nice and very long, but I loved them, 5 stars, excellent packaging, thank you store!
Normal, but on my 35 large
I love these shorts! Having super thin calves I did not expect so much. Thank You
Super, but only on thin legs, and a small gift ring, thank you.
Kind of tight but comfy at the same time.. really cute .. just like photos!
It was a hassle to get them but I’m in LOVE!!!
Not a very comfortable shoe, the foot 24,5 size 8 was great, and so beautiful. On the thin leg.
Delivery to the Volga region-2 weeks. Funny, my wife liked. The shoe is comfortable. Size corresponds. The lift is normal.
Beautiful- tight thigh but beautiful!
Looks exactly like the picture. Fits my leg and thigh perfectly and I can slouch it to be lower. I wear a 7 1/2 and sometimes 8 depending on how’s it’s made. Zipper nice and works well. I ordered an 8 and it fits nice. Packaged nicely and came with an emerald ring.
Trop belle
Nice
wow
super confortable j'adore
Super look. Better than in photos. Be aware that those are very slim boots. I have 37 and slim legs and they're tight. Boots don't have any bad smell. Very fast delivery!
Kind of tight for but I’m slim go it works
Thank you very much...very beautiful!!!!! Perfect sizing!!!!
Very cool!!! Quality is excellent)))
Very nice I’ so happy... and very good store
I can not put it otherwise good quality delivery too slow.
A +
alittle small n i order 1.5 sizes bigger