SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice backpack. I take the second OAZ
Очень красивый, белоснежный, вместительный
Great. I took the same mother.
He's amazing!
Very nice backpack. Roomy as much as possible. Delivered quickly, but I paid for the delivery of a couple of bucks) of the shortcomings immediately noticed the stains of paint on the front pocket and strap, they do not rub off. Also there is not even at the front pocket on the bottom where the seam, apparently marriage at the cut. Well, a hole in the lining of the back pocket, it will be necessary to sew somehow.
товар пришëл в точности, как на картинке, пришëл очень быстро, за 10 дней, думала, что будет больше, но всë равно понравился очень
Excellent quality and delivery in 1,5 to Moscow. The only negative is an unpleasant smell
Рюкзак прошитий гарно, фурнітура добротна, але запах( Лежить на вулиці, вивітрюється. Упакований добре, всередині наповнений пакет, щоб тримав форму. Доставка 22 дні
Quite cute, without marriage, there is a little smell! Satisfied with the order, thank you!
Great cool backpack. They delivered the fork for two weeks to Samara. Inside lining and not how many pockets. The carabines are strong. Fittings of quality. Very happy with the purchase. Gift put)
Good backpack, the quality is normal, the seams are smooth and neat. Soft to the touch. Track tracked
Just a chic backpack! Quality at altitude. Slightly lighter than in the photo. I'm happy, I did not expect that it will be so cool.
Good briefcase, roomy For college is suitable 13 days went to the Rostov region. Advise
perfect
Stunning backpack, soft quality. Came in a case and with an air cushion inside. There is no smell, boiling white color. Delivery super fast 13 days
Everything corresponds to the description and order. Has reached in a month (for comparison, things usually go about 2 musans). There is a smell, but over time it goes missing.
It's been a long time, but it's because of the pandemic, I guess. The quality is good, the threads do not stick out, roomy, the books 7 quietly moisture. (took for college) Packed qualitatively, a package with air inside. In general, take it, I recommend the store.
Came in time, the quality is good for their money, as a gift put a sticker
A good backpack for the summer for your money. I think, over time, it will be scratched and smeared. In Moscow came in 3 weeks.
Minus one star for the smell. The rest is great. Backpack comfortable, roomy
More than two months delivery WA stinks fish. It's still weathering.
I liked it very much! Soft, the color is nice!
Faux leather, it is visible, but done neatly, looks decent! The color is good snow-white. The chopper came in 2 weeks in St. Petersburg!! Completely satisfied with the purchase
Cheap material, for the season may be enough
Ordered 21.3 came 8.4 all in good quality
The backpack is good, but the smell is terrible, impossible to wear. The store returned half of the amount, thanks
The bag is stitched, the skin is pleasant to the touch, very much liked.
Bomb backpack!!! I will order this other color only)
Backpack is good, a little wrinkled during transportation) very happy to buy, delivered by courier to the house))))
Very beautiful! What was expected. Thank you for the gift (sticker) very nice
Super produit! J'adore!
The jamb of this backpack is that soon it will begin to tear off this "skin", there was a sharp smell of paint. The store put the package with air so that the backpack is not wrinkled, only packed not very well, still dents are not big eat. Delivery to the saratov region about a month
The bag looks good quality. One less star because I am not a fan of the system of fastening the straps of the bag: straps to attach to a ring. So the bag is not glued to the back. Order received very quickly, less than two weeks!
A good backpack for its price, came quickly (2 weeks to the mouth), the smell is strong, but i think it will fade on the balcony.
All ok
Very satisfied. Looks stylish, made well. The only negative is the smell, but i think a couple of days on the balcony will fix the situation
good
Backpack as in the description. Delivery to samara for 2 weeks sdek, straight in hand. Thanks to the store.
It is worth taking 100% cool backpack, i already buy the second one, i reached krasnoyarsk in three weeks with a courier at home.
The backpack is cool, there's nothing to complain about. Fully corresponds to the description. Delivered very quickly, the courier brought the parcel home.
Nice backpack!
The backpack is beautiful, but a bunch of protruding threads spoil the look
Not a bad backpack! Truth i came with stains from behind, which are not washed (and smells of tin from it (
A great backpack for this money, though the smell is terrible