SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks good and works well. A bit small but it is enough to carry what I need to school. Laptop, a few notebooks, pencils and a charger. Build quality is good.
The order is received, everything is fine! The backpack is sewn very well, enough volume, the sizes correspond to the declared! In Tomsk it arrived in 14 days, brought the courier straight home!
Backpack cool, the material is excellent. Delivery from Russia is less than a week.
The backpack is good, quite spacious and comfortable. I'm not loading it hard, so I think it'll be long enough.
Ordered 26.06 delivered 02.07, very fast. The backpack fully corresponds to the description
Excellent backpack, the product is just like store descriptions, very good product 100% recommended! Great quality!, a little delayed but it was worth the wait.
Delivered in Moscow via imlna on the 3rd day after the order. The backpack is dense, I think for the autumn will go
The product corresponds to the quality, according to the location of kormanov is good, I liked
Payment 15.06 courier brought 17.06 Called in advance and politely specified I can accept the order or not. Bought for 1145. Looks the same as the store in the profile
Cool backpack. fast delivery. the store is super. I recommend.
Cool backpack with the ability to connect USB directly on the go Backpack arrived in 13 days!!! Courier delivery directly to the door. Packed in a branded large bag on the lock. Material quality, moisture-resistant. All accessories are made very soundly. Brand logo even on the lining of the product! Zippers are all correct. One large compartment that holds a standard size laptop (I have Lenovo IdeaPad). Inside the large compartment there is a separator in two zones, a small pocket with a zipper. Very happy with the purchase❤️Thank you very much to the store and the store!!!
The quality of the backpack is very good.
Light and good.
I like, quality everything
I'm very surprised at this high quality, for such money. This backpack is twice cheaper than my previous one and 5 times better
5+
Great, thank you!
Cool backpack. Conforms to the description
The backpack is cool pity good.
Order came quickly, the backpack liked 5 stars store
The product corresponds to the assignment. The quality is super.
Conforms to the description. Roomy. Lots of pockets. Fast enough delivery.
The backpack is excellent, even better than expected .... huge truth...
excellent quality
Excellent product, it's the second of heroic knight I buy, very good materials and even packaging is good quality, it is bigger than I thought, very good product and store, recommended
Rüdzak is just super, the quality is higher than its price, the delivery of myth expres in Ukraine very quickly and clearly, everything is tracked and everything was very liked, my husband is very happy. Seller 5 stars