SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
beautiful dress. I usually wear X's and s size, order s, and size bit not correspond. sleeves are too tight. in total dress is nice , thanks
The dress is gorgeous I love it. Thank you!!!!
very nice
Thank you very much recommend.
Mooi
Thank you, the dress is very cool! Only without a belt do not wear it. The size is exactly the same. I'm 164 tall, and the elastic goes under the chest. So the belt is the most correct solution. A little full) but very cool
Good, tight dress, as in the photo, i'm happy
I am extremely thankful to the store .The seller sent this dress and its extremely beautiful.Length perfect quality soft and beautiful . Don't think before purchasing.Very good product
The dress is not bad, but the version of the baba on the kettle ((
Good quality, loved it, arrived about 10 days to France, recommend it .thank you store
The dress is very nice but the store takes time to ship the product.
Dress waiting several patches krawieckich namely narrowing, because is a little wide in shoulders and lengthening lining, but overall is great.
high quality
Delivery took 19 days to the chelyabinsk region. In novosibirsk the parcel was about a week. So would come weeks in two. The store asked to send as soon as possible, on which i was simply sent standard terms of registration. Don't be nice, come on. The dress looks super. At its confident s took the same size. My chest is small, my handles are thin. The dress came perfectly, not back to back. The height is 170 weight 53. On wide shoulders take more
Delivery 3 weeks to moscow, good store. The dress is beautiful.
The dress is very high quality, looks beautiful! In russian 42-44 ordered s, reading that more .. It was necessary m. in the end, the dress only, if the hands were a little thicker, would not fit. Waist line in place, with an increase of 171 lining fabric-mini ..
it is very nice and beautiful. Just a little miss fit but rest everything is fine. Came quickly. Thank you very much store
Long thought, wondered, to order or not... ordered and was satisfied. Dress on skinny! I wear s-the same size ordered. All approached)
The dress is beautiful damage too small for me the store is great he reimbursed me. he answered my messages quickly super
Very good quality, however mogłam take size smaller
Long waited. but it's like in the picture. on the belt stretches. The length of the lift is decent. Size 2xl for size 50 on the shoulders is good and 52 in the shoulders will be small. at the waist and 52 fit
Very nice dress, excellent quality, but the cut under the bust doesn't suit me.