SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dress is super! He went to Vladivostok for about a month. From this series ordered 3 different colors, sits perfect! XXs on parameters 79 × 59 × 88 Right fire! The dress is very long, at my height 153 even under the highest heel shortened. But I ordered the third Burgundy, so he has a catastrophically deep cut, made a refund (good, there is a slight refund, the money has already returned). In general, all of my three such dresses neckline are different, keep this in mind, this is just a lottery, which of 3 times I have no luck 1 time. Looks very cool, shiny, all around in delight. So that when moving did not bounce the chest, bought immediately on alike a transparent double-sided tape for the body and just in the area of the neckline I glue the dress to the body on it)) perfectly holds and do not worry when turns and tilts))
Excellent store, lovely item.
very good!!
Good quality and trustable store
I chewed the trophies of the better, in the picture all the same, and i nave on the wet photo garno. For a photo shoot of a super cloth, ale will live in the vicinity of the trishki bidnuvato, so why not sew a bundle of ridenko. The hotel is located in the heart of the city, in the heart of the city. For this i will see one eye. Delivery mega spvidka.
The dress is of excellent quality, it stretches well, autumn is happy! Looks expensive
Many thanks to the store! The dress came to dagestan in less than two weeks)))) the dress is very beautiful, though it will have to change slightly up, the chest and back are too open) the seller of prosperity and a thousand kisses! :-)
Great ! Beautiful!
Very pleased with the quality. The cups are sewn, the straps are adjustable, the lining is to the floor and the hem is stitched. A little threads stick out and spills, but it's not critical
The dress is excellent, the delivery is fast!!! Very well stretches. On the russian 44-46 ideally villages s.
Chic dress. I'm delighted! The quality is excellent and sits on the figure amazingly! thanks a lot to the store. Very quickly came.