SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfeito!
Just amazing
The product just as shown
Платье как на фото. Взяла на размер больше своего обычного, в итоге М села как S 85/63/93
Супер
Luxurious and tight chest love this point and the most dress I like fits all
The color is a little brighter, such a bright red color, the material as a plush, on XS is good
Быстро пришло до Уфы, но S большое на рост 164 вес 40, выглядит само по себе просто супер и качество порадовало
The dress is identical to the photo. I measure 1 '61m and Weight Approx. 48 kg, the long dress fits my thighs but it's not too short and fits pretty well in the whole body except in the belly where I'm a little loose, but nothing over the top and you don't need fixing or anything. The quality of the fabric is good and a little elastic but without being fully elastic, it's not super thick but it's not thin or transparent either. I read a comment that the sleeves were a little short, but they made me perfect, right by the dolls. The order (living the situation we are living) arrived very fast, about 20 days approx. I really liked the communication with the store. I recommend the purchase of this garment.
so so so cute, length is perfect and really flattering esp paired with a belt, also came within a week so much quicker than expected, is a bit tight but if i went a size up it would've been too big so imma just have to work out
The store sent the goods quickly. The parcel came in a month .. The seller answers questions immediately. Obviously worried about his reputation! I height 177 cm, 94x66x94 cm. The dress is not small. The label was 170 cm tall. And of course, due to the difference in growth, it will not be ideal to sit. On the sides there are small folds. But personally, everything suits me. Health seller! Later I will add a photo.
The dress is small, of course, but the length is all good
The dress is beautiful, exactly as the picture, the fabric is quality. It was delivered 18 days after purchase, am very satisfied
Right size. Thicker fabric than it looks good for winter
Se demoró un poco, pero llegó en super buen estado y es super lindo.
To deliver goods, very sensitive straight dress as picture recommended store
Looks exactly like the picture however I do suggest getting a size up. Smelt a little funny when putting it on but nothing you can’t wash. 29-26-31inches and I got a medium. My height 163cm
For the first time I encounter high-quality delivery of goods to AliExpress. The store very quickly confirmed and sent the order, then I received a message from the Mail, in which this parcel is sent. It came in less than 3 weeks, it also causes me delight. I also liked the dress very much, the fabric is not bad. Usually I wear dresses of sizes XS or s, but knowing the Asian sizes (which are often very small) took M. Everything came up, everything is fine. Then I can add photos.
Beautiful, perfect
i already sized up(im normally an S and bought an M yet the arms are still quite tight, and its a bit too short(especially with the split). but it is very good quality and very cute, ill still be wearing it! so, size up!!
Everything is fine. My height is 160, parameters 87 60 85
I ABSOLUTELY LOVE THIS DRESS. It is so fricken cute. Huuuge emo goth girl vibes! I am roughly a size 8/10 AUS/UK dress sizing, and bought a Large. And it is snug, but fits amazing! The velvet material is so nice.
el vestido es muy lindo, le tela es muy suave es un poco apretado de mangas pero queda bien, yo soy m y mido 1.69 y es un poco corto pero no tanto como para no usarlo
Платье сшито хорошо, нету застежки это минус( на параметры 88- 58-90 в груди оказалось узко, а в талии широко ( вырез на ноге сделан в очень странном месте честно говоря, был бы ближе к краю бедра было бы лучше
Really good but short enough size a little small take the size above to be good!
I’m in love with the dress, not too short, the material is very soft, I’m very satisfied.
I love it, i wear size 32 (157cm hight) and it is a bit loose but I think it fits perfectly.
nice
i’m in love with this dress! it’s not to tight i got a size large because my thighs are a bit bigger but everything else fits perfect
OG 95. From 70. About 95. Height 163 cm
He came to Khabarovsk for a month. Conforms to the description, the quality is good. The fabric is tight, slightly stretched, the threads are not stuck. On the parameters of 86-62-94 (height 162) took S, the size came up (fully fits), length to the middle of the hip. Recommend
Gorgeous slightly transparent
Very good. Exactly as the picture. Fast Delivery
On my S pityisov M, Tili in the tall of the canes wide, alle ce nichny) paying just chic. uncle))))))
nvr tried it yet but looks amazing
Very soft velvet, narrow in the chest, but even in size XS